Elena Radu

Self-employed professional managing client reception, responsibilities, teamwork, and interpersonal relations with diverse clientele.

Hairstylist at Elena Radu Hairstylist (2016-11 – Present)

Self-employed professional managing client reception, responsibilities, teamwork, and interpersonal relations with diverse clientele.

• Evaluated customer needs and provided expert advice on hair coloring and styling options.
• Promoted and sold hair care products and cosmetics.
• Managed telephone communications professionally and scheduled appointments for clients.
• Maintained seasonal hair trend charts and updated company tracking records for solid color approvals.
• Advised clients on appropriate treatments for dry and damaged hair.
• Doubled the client portfolio within months through innovative marketing strategies.
• Achieved top salon product sales for 3 consecutive months.
• Completed continuous training and studies to keep up with new market techniques and trends.
• Mentored new staff members to enhance salon development and boost productivity.
• Scheduled follow-up appointments to ensure high client retention rates.
• Resolved customer complaints efficiently and promptly.
• Prepared workstations and treatment rooms with required products, tools, and materials.
• Utilized various hair cutting tools, including shears, clippers, trimmers, razors, and brushes.
• Acquired over 6 new clients weekly through personalized customer service techniques.
• Examined lab samples and pigments to achieve exact color matches.
• Stayed up to date on hair care products, their chemical composition, properties, and structure.
• Supervised the salon reception and coordinated employee scheduling.
• Sanitized workstations and equipment for health and safety compliance.
• Performed a wide variety of hair styling techniques, including perming, curling, and straightening.
• Conducted weekly inventory reviews and recorded missing supplies onsite.
• Handled point-of-sale systems and processed client payments.
• Cut and styled hair for models at the Iris Santos hair exhibition and Miss Portugal 2019.
• Offered clients a comprehensive lookbook of styling options.
• Introduced natural herbal alternative hair therapies to the salon menu.
• Expanded the client base by 50% through direct referrals.
• Consistently received positive performance reviews and feedback from clients.
• Recommended tailored home-care hair regimens and products.
• Styled hair for major events, fashion shows, and annual hair exhibitions (Miss Portugal 2019, Noivas de St. António 2018/2019).
• Applied shampoo and conditioner and rinsed hair using salon-exclusive products.
• Distributed business cards outside the salon to generate new business.
• Cut and styled hair for weddings and special occasions.
• Applied hair accessories and elaborate hair extensions.
• Selected hair dyes based on individual customer preferences.
• Conducted weekly salon inventory audits.
• Applied complex highlighting and coloring techniques to high-end clients.
• Kept staff informed about salon achievements and announced monthly sales targets.
• Performed cleaning, maintenance, and sterilization of professional tools.

Administrative Assistant at Morfodente

• Creative Problem Solving: Resolved product-related issues through consumer evaluations.
• Supported the Operations Director with day-to-day operational tasks.
• Organized and codified all due diligence documentation for business acquisitions.
• Monitored multiple databases to track company inventory.
• Reviewed and commented on document compliance, taking necessary measures to resolve discrepancies.
• Prepared accounting and financial correspondence and documentation for review.
• Computer Proficiency: Utilized Microsoft Excel to build inventory tracking spreadsheets.
• Supervision: Supervised a team of three employees.
• Reviewed departmental documents for appropriate filing and distribution.
• Effectively controlled the disclosure of proprietary and confidential information to general client lists.
• Researched and updated all essential materials for the company and its partners.

Sales Representative at TargetWay (2012-05 – 2013-05)

• Collaborated with members of other departments to complete sales transactions.
• Acted as a client liaison between sales managers and individual accounts.
• Met with corporate clients to deliver accurate product and service details.
• Answered customer inquiries regarding products, pricing, and availability.
• Responded promptly to all client inquiries.
• Led a low-performing sales team and transformed it into the only team in the region to exceed Q1 targets.
• Emphasized key product features based on customer needs analysis.
• Conducted prospecting and face-to-face sales calls with corporate executives and directors in the assigned territory.
• Collaborated with colleagues to exchange sales strategies and marketing insights.
• Met with existing clients to review current services and expand upsell opportunities.
• Established pricing terms, credit conditions, and proposal specifications.
• Built long-term relationships with clients and the local community to foster business growth.
• Planned and organized field routes within the territory to maximize efficiency and time on site.
• Maintained full knowledge of active promotions, sales, payment policies, exchanges, and security practices.
• Organized group meetings with current clients and external suppliers.
• Shared detailed product information with clients while providing tailored personal recommendations.
• Generated sales leads across both local and non-local accounts.
• Interacted with clients in a friendly, professional manner.
• Maintained accurate and efficient records within the customer database.
• Identified potential clients using company directories and client referrals.
• Attended trade shows, exhibitions, and sales conferences.
• Prioritized tasks and projects to meet tight deadlines.
• Reached out to new and existing clients to assess how specific products and services could fulfill their requirements.

Bachelor's Degree in Accounting – Technical University of Moldova (2009-06)

Training in Customer Service Training – EFAPE (2016-04)