Hairstylist at Elena Radu Hairstylist (2016-11 – Present)
Self-employed professional managing client reception, responsibilities, teamwork, and interpersonal relations with diverse clientele.
- Evaluated customer needs and provided expert advice on hair coloring and styling options.
- Promoted and sold hair care products and cosmetics.
- Managed telephone communications professionally and scheduled appointments for clients.
- Maintained seasonal hair trend charts and updated company tracking records for solid color approvals.
- Advised clients on appropriate treatments for dry and damaged hair.
- Doubled the client portfolio within months through innovative marketing strategies.
- Achieved top salon product sales for 3 consecutive months.
- Completed continuous training and studies to keep up with new market techniques and trends.
- Mentored new staff members to enhance salon development and boost productivity.
- Scheduled follow-up appointments to ensure high client retention rates.
- Resolved customer complaints efficiently and promptly.
- Prepared workstations and treatment rooms with required products, tools, and materials.
- Utilized various hair cutting tools, including shears, clippers, trimmers, razors, and brushes.
- Acquired over 6 new clients weekly through personalized customer service techniques.
- Examined lab samples and pigments to achieve exact color matches.
- Stayed up to date on hair care products, their chemical composition, properties, and structure.
- Supervised the salon reception and coordinated employee scheduling.
- Sanitized workstations and equipment for health and safety compliance.
- Performed a wide variety of hair styling techniques, including perming, curling, and straightening.
- Conducted weekly inventory reviews and recorded missing supplies onsite.
- Handled point-of-sale systems and processed client payments.
- Cut and styled hair for models at the Iris Santos hair exhibition and Miss Portugal 2019.
- Offered clients a comprehensive lookbook of styling options.
- Introduced natural herbal alternative hair therapies to the salon menu.
- Expanded the client base by 50% through direct referrals.
- Consistently received positive performance reviews and feedback from clients.
- Recommended tailored home-care hair regimens and products.
- Styled hair for major events, fashion shows, and annual hair exhibitions (Miss Portugal 2019, Noivas de St. António 2018/2019).
- Applied shampoo and conditioner and rinsed hair using salon-exclusive products.
- Distributed business cards outside the salon to generate new business.
- Cut and styled hair for weddings and special occasions.
- Applied hair accessories and elaborate hair extensions.
- Selected hair dyes based on individual customer preferences.
- Conducted weekly salon inventory audits.
- Applied complex highlighting and coloring techniques to high-end clients.
- Kept staff informed about salon achievements and announced monthly sales targets.
- Performed cleaning, maintenance, and sterilization of professional tools.
Administrative Assistant at Morfodente
- Creative Problem Solving: Resolved product-related issues through consumer evaluations.
- Supported the Operations Director with day-to-day operational tasks.
- Organized and codified all due diligence documentation for business acquisitions.
- Monitored multiple databases to track company inventory.
- Reviewed and commented on document compliance, taking necessary measures to resolve discrepancies.
- Prepared accounting and financial correspondence and documentation for review.
- Computer Proficiency: Utilized Microsoft Excel to build inventory tracking spreadsheets.
- Supervision: Supervised a team of three employees.
- Reviewed departmental documents for appropriate filing and distribution.
- Effectively controlled the disclosure of proprietary and confidential information to general client lists.
- Researched and updated all essential materials for the company and its partners.
Sales Representative at TargetWay (2012-05 – 2013-05)
- Collaborated with members of other departments to complete sales transactions.
- Acted as a client liaison between sales managers and individual accounts.
- Met with corporate clients to deliver accurate product and service details.
- Answered customer inquiries regarding products, pricing, and availability.
- Responded promptly to all client inquiries.
- Led a low-performing sales team and transformed it into the only team in the region to exceed Q1 targets.
- Emphasized key product features based on customer needs analysis.
- Conducted prospecting and face-to-face sales calls with corporate executives and directors in the assigned territory.
- Collaborated with colleagues to exchange sales strategies and marketing insights.
- Met with existing clients to review current services and expand upsell opportunities.
- Established pricing terms, credit conditions, and proposal specifications.
- Built long-term relationships with clients and the local community to foster business growth.
- Planned and organized field routes within the territory to maximize efficiency and time on site.
- Maintained full knowledge of active promotions, sales, payment policies, exchanges, and security practices.
- Organized group meetings with current clients and external suppliers.
- Shared detailed product information with clients while providing tailored personal recommendations.
- Generated sales leads across both local and non-local accounts.
- Interacted with clients in a friendly, professional manner.
- Maintained accurate and efficient records within the customer database.
- Identified potential clients using company directories and client referrals.
- Attended trade shows, exhibitions, and sales conferences.
- Prioritized tasks and projects to meet tight deadlines.
- Reached out to new and existing clients to assess how specific products and services could fulfill their requirements.
