Emily Croce

A dedicated, driven and organised individual with extensive experience within the B2B SaaS Tech industry. My strategic mindset and attention to detail has helped me lead teams and companies to success within the SaaS world, ensuring a personalised customer experience is delivered to the highest quality every time through my consultative and value led sales mindset and approach. Experienced in building strong stakeholder relationships through preferred agreements and project management, including monitoring the performance of accounts while identifying areas of improvement.

Proven track record of increased profitability whilst meeting annual targets and KPI’s. Remains adaptable and flexible to fast-paced and ever-evolving environments while promoting teamwork and collaboration.

Team Lead, Customer Success Management | Momentum Data | Barcelona, Spain 2021 - present

KEY ACHIEVEMENTS

• Successfully developed and executed a customer success management strategy focusing on key account development and account growth 
• Consistently performed over 100% versus my KPI targets 
• Promoted to Customer Success Manager Team Lead following the success with my key accounts 

• Developing and executing a successful customer success strategy for key accounts
• Successful onboarding of new and existing clients with the use of organised, process and project management thinking
• Partnering with clients to ensure long-term growth of accounts, preferred agreements and strong complimentary business partnerships
• Leading the customer success management team to success with the help of coaching and continued innovative thinking
• Analyse data and sales statistics and translate results into better solutions
• Up/Cross-selling, objection handling and identifying areas of improvement 
• Monitoring the performance of accounts to ensure KPIs are met quarterly through strategic thinking
• Management of a wide range of campaigns and projects 
• Ensuring feedback is taken onboard to improve every part of the business and software
• Have a good understanding of each account along with industry trends in order to leverage and guarantee budgets for the coming quarters
• Strong communication and relationship building

KEY ACHIEVEMENTS

• Consistent top performer on the team ensuring KPIs are met
• Successfully accepted into the Fast Track Account Management Programme after only 3 months with the company

• Develop essential ongoing relationships to ensure new business opportunities are being generated
• Building a sales strategy across different platforms to ensure required touchpoints are generated successfully
• Qualifying, closing and providing value for opportunities to ensure their requirements are met in terms of needs, goals and business environment
• Consistently and successfully building the sales pipeline through inbound & outbound across different markets with the use of CRM systems
• Building relationships and liaising with campaign managers and AE’s across enterprises such as Adobe to promote sales and increase revenue

Team Lead, International Sales Manager | Go Orange Limited | Queenstown, New Zealand  2018 – 2020

KEY ACHIEVEMENTS 

• Signed $1 million contract after only 3 months in September 2018
• Led the sales team to success through strategic thinking and strong leadership
• Performed over 100% versus my KPI targets until promoted
• Promoted from Domestic to International focus after 6-months of tenure based on performance and work ethic
• Assigned an assistant to train and develop with valuable best practices in order to effectively manage workload

• Established preferred agreements and strong complimentary business partnerships with key selling agents across Australia to enhance the company's image within the travel and tourism industry
• Managed and monitored the performance of key selling agents through the use of CRM systems and developed strategies to increase sales potential across all platforms
• Developed a formal Go Orange sales & marketing strategy for the Australian market
• Generated new business opportunities for Go Orange internationally across Australia
• Key account management and development
• Delivered expert agent relationship management and undertook frequent visits to Australia to provide training to educate and implement incentives and strategies to encourage growth
• Conducted informative and engaging product training to selling agents across a variety of different products and brands

Sales & Marketing Coordinator | Thunder Jet | Queenstown, New Zealand 2016 – 2018

KEY ACHIEVEMENTS

• Recognised for continuously generating sales and brand awareness
• Produced a wide array of proven digital marketing strategies across all online platforms

• Led efforts to monitor sales agents and implement innovative actions to increase sales opportunities
• Conducted regular sales trainings and products and services to provide informative methods for effective sales
• Key account management and development 
• Created and implemented targeted marketing strategies including print and online advertisements for brand management efforts

• Bachelor of Business (Marketing) | Torrens University Australia | Sydney 2018
• Bachillerato de Ciencias | I.E.S La Encantá | Rojales, Spain  2012