Enoabasi Ntem

Results-driven Marketing graduate with practical experience in customer service, sales support, and client relationship management. Skilled at identifying customer needs, improving customer engagement, and contributing to business growth. Possesses strong communication and problem-solving abilities, with a growing interest in digital marketing and brand development. Currently developing digital and AI-related skills to remain competitive in today's marketing environment.

Customer Service Representative at Ore Merdian Hotel and Suite (2025-04 – Present)

• Delivered high-quality customer service, ensuring a positive guest experience.
• Identified customer needs and provided tailored solutions to improve satisfaction.
• Supported promotion of hotel service, increasing customer awareness and usage.
• Managed customer inquiries and resolved complaints effectively.
• Contributed ideas to enhance service delivery and customer retention.

Marketing/Procurement Specialist at Akwagold Nig. Enterprise (2024-03 – 2025-04)

• Assisted in developing and implementing marketing strategies to improve brand awareness and customer engagement.
• Supported promotional campaigns by creating marketing content and communicating product information to clients.
• Responded to procurement requests and assisted with preparing quotations and submissions.
• Verified delivered items to ensure they matched approved orders and specifications.
• Maintained positive client relationships by responding to inquiries and providing timely support.

Customer Service Representative at Infinix Hub (2022-03 – 2022-11)

• Engaged customers and promoted service to drive daily sales.
• Built and maintained strong customer relations, encouraging repeat business.
• Observed customer behaviour to improve service approach and engagement.
• Handled transactions accurately and ensured smooth daily operations.
• Supervised staff and maintained service quality standards.

B.Sc in Marketing – University of Nigeria, Nsukka (2024)