Eva Alonso Rodríguez

GDS transport back office expert

Talento

Madrid, Madrid0Miembro desde 1 de abril de 2023

Contratar a esta persona

Envía una oferta de trabajo directamente a este candidato

Sobre mí

Knowledge in ATC and manual reissues in cryptic mode, working with fare families, ancillaries servicies, EMD’s and PNR historical. (Amadeus GDS Use and NDC systems)
Working daily with cryptic queues.
In charge of smart keys improvement.
In charge of training new team members

Experiencia

Currently working at Viajes El Corte Inglés as GDS transport operations expert.

Main tasks

Knowledge in ATC and manual reissues in cryptic mode, working with fare families, ancillaries servicies, EMD’s and PNR historical. (Amadeus GDS Use and NDC systems)
Working daily with cryptic queues.
In charge of smart keys improvement.
In charge of training new team members

From 2019-2020 I work as Customer Service at Viajes El Corte Inglés.

Main tasks

Customer support via phone, chat and whatsapp.
Knowledge of Amadeus GDS system for flight reservation, Revalex for cruises and internal system for Hotels and Disney.
Exclusive after-sales management

From 2017-2019 I work as Sales Assistant at Air Europa Office at Adolfo Suarez - Madrid Barajas Airport.

Main tasks

In charge of new ticketing.
Knowledge in voluntary flight tickets changes, involuntary flight changes, ancillaries services.
Knowledge in overbooking resolution.
Amadeus Altéa Departure Control - Customer Management

Educación

Amadeus Learning Courses:

Working with fare families, 2023 / Ancillary Services, 2022 / Electronics Miscellaneous Documents, 2022 / Working with PNR History, 2022 / Cryptic Reissues and Refunds, 2021 / ATC Reissues and Refunds, 2021 / Manual Reissues and Refunds, 2021

Escuela superior de Hostelería y Turismo, ES

Bachelor in Tourism, 2017