Fabio Luis Blassioli

I believe my training, and previous experience as Microsoft Exchange Engineer at Concentrix will allow me to significantly contribute to the productivity and quality of your company division and learn something new.

January 2018 – Present Concentrix A Coruna, Spain

Role: EMEA Microsoft Professional Support - Exchange Specialist, Spain

• Provide remote support to IT professionals involved in the development, deployment and management of Microsoft Exchange solutions in commercial environments located in

Europe, Middle East and Africa.

• Take ownership of new cases and complete the Service-Level Agreement (SLA).
• Contact customers to understand the issue they are facing.
• Scope the case and set expectations accordingly.
• Research, analyse logs and customers data, reproduce the issue in my Lab where I use

Hyper-V with 2012R2 – 2016 Servers.

• Give support by remote sessions, using LogMeIn software.
• Deployment AD with Exchange 2013-2016 in hybrid environment with Office 365 and integrating ADFS SSO authentication.
• Collaborate (if needed) with other internal teams.

2013 – 2016 College of Computing Technology, Westmoreland Street, Dublin 2

QQI Level 7 BSc in Information Technology (Distinction)

Core Modules

• Interactive Web Applications
• Advanced Switching & Routing
• Data Structure & Algorithms
• Advanced Databases
• Object Orientation with Design Patterns
• Network Forensics