Fari
Event & Hospitality Services
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Sobre mí
Customer-oriented professional with practical experience in high-volume outbound calling, inbound customer support, staff recruitment and administrative operations. Experienced in handling up to 50 outbound calls per day, presenting opportunities, explaining contractual conditions and responding to customer inquiries. Skilled in invoice processing, project administration and working with business software such as MOCO and Microsoft Excel.
Strong communication skills, adaptability and a solution-oriented approach, with a keen interest in joining an international customer service team.
Experiencia
Event & Hospitality Services at Self-Employed (2026-03 – Present)
- Freelance support at trade fairs, corporate events, and hospitality venues
- Guest reception, customer service, event operations, and restaurant service
Service Staff at Café DBar (2025-12 – 2026-02)
- Customer service, payment handling, and daily operational support
Dual Bachelor Program / Event Operations at Mixtape GmbH (2023-12 – 2025-11)
- Conducted up to 50 outbound calls daily to recruit and coordinate event staff.
- Presented job opportunities and explained event details, compensation and contractual conditions.
- Handled inbound calls regarding job opportunities, project procedures, invoices and payment inquiries.
- Coordinated staff scheduling, workforce planning and event logistics.
- Prepared employment contracts and processed incoming invoices using MOCO, including document uploads and project allocation.
- Supported administrative operations, project cost monitoring and reporting using Microsoft Excel.
Service & Team Lead at Eventroad GmbH (2022-04 – 2023-05)
- Supported operations at international trade fairs, including Medica, Boot and Interpack.
- Coordinated service teams and ensured smooth on-site operations.
- Assisted visitors, exhibitors and business clients.
Additional Event Experience (2021 – 2023)
- Guest reception and customer support at conferences and corporate events; IAA 2023 (BMW Group)
Educación
Bachelor’s studies (not completed) in Business Administration – Event, Congress & Trade Fair Management – IBA Bochum (2023-12 – 2025-11)
Undergraduate studies (not completed) in Energy Economics – Fachhochschule Dortmund (2019-09 – 2021-08)
Abitur – German University Entrance Qualification – St.
Ursula
Gymnasium, Freiburg (2019)
