Fernando Abrevaya

I´m a very pasionate individual that loves challenges. I create tools and processes to make everyones work easier and more efficient. Constantly seeking improvement. My life started with computers and had the fortune of seeing it all grow from its beginnings but also gave me a lot of insight of its inner workings and very gratefull for it.

DevOps Manager at Teladoc Health (2023-02 – Present)

• Coordination of a large and talented teams of engineers as well as creating new ones.
• Devised new ways of interviewing candidates with very positive results.
• Currently undertaking a large migration of aplications that require adaptation and standarization.
• Carefully asign talent in order to deliver the highiest value.
• Understanding of important vs urgent in order to take critical desitions regarding either scope, timing or resources that fit the business needs.

DevOps Lead at Syneos Health (2021-12 – 2023-01)

• Built Core team from the scracth, and initiated a cultural and technical transformation to improve deployment quality and speed as well as reliavility and security

DevOps Lead at redbee Studios (2017-02 – 2021-12)

• Improvements to the development cycle
• SRE
• Component dockerization
• Infra as code (Terraform)
• AWS
• Azure
• Orquestation (DCOS/RANCHER/K8s)
• Pipeline and deployment automation (Jenkins)
• Enviorment and arquitechtural improvments
• Analysis, planification and implementation of performance improvements
• Improvements of components to reach 0 downtime deployments

Dev Ops at Tecno Accion (2016-07 – 2017-02)

• In charge of deployments and resolutions of incidents in transactional lotery systems (physical terminals and mobiles).
• Configuration of Jenkins to automate said deploys.
• Tool creation for recolection of data from different systems and terminals (powershell).
• Tool creation for remediation and actioning based on the previouly mentioned script.
• Second and third level escalation.
• Alarmcreation and automatization of mantainance work.

Senior Support Analyst at Movile (2014-09 – 2016-07)

• Support of company systems
• Setup, creation and addressing alerts in both Nagios and Zabbix
• Analisys of monitoring gaps and address such gaps
• Automation for resolution of recurring alerts
• Automation for large cross database data gathering including de freezing databases if needed be.
• Team coordination and training
• Post Sale support

Sysadmin at Randstad Argentina (2013-09 – 2014-08)

Second level support for Live@Edu at Hewlett-Packard (2011-09 – 2013-03)

• Work with Partners to create tools and automation to reduce escaltions
• Exchange administrator support for Live@Edu and Office 365
• Support and training of other agents accross the glove
• Creation of documentation in the knowlage database both internal and public
• Quick information gathering during service outages in order to solve said outages
• Powershell scripting to solve uncommon support request and toll creation for support agents to use
• Lab setup and creation in order to try solutions and test scenarios that might impact customers

Second level support for Live@Edu at Teleperformance (2009-09 – 2011-09)

• Work with Partners to create tools and automation to reduce escaltions
• Exchange administrator support for Live@Edu and Office 365
• Support and training of other agents accross the glove
• Creation of documentation in the knowlage database both internal and public
• Quick information gathering during service outages in order to solve said outages
• Powershell scripting to solve uncommon support request and toll creation for support agents to use
• Lab setup and creation in order to try solutions and test scenarios that might impact customers

Agente de Soporte Tecnico para Usarios finales de Microsoft. at Teleperformance (2008-01 – 2009-09)

• Enduser support for Office 2003
• Office 2007
• Office 2010
• Office Mac 2004
• Office Mac 2008
• Windows XP
• Windows Vista
• Windows 7
• Microsoft Games
• Microsoft Hardware
• Partners OEM
• Small Business
• Migracion XP – Vista
• Fist support agent to give support to all products available while having a 83% CSAT score with 2% insatisfaction.

MMORPG Server admin at Area 51 (2002-07 – 2010-10)

• Worldbuilding
• Area and encounter design
• Tool creation in order to audit logs and prevent cheating
• Script optimization
• Encounter combat AI and Pathfinding improvemtns to make encounters more challenging and more efficient
• Team coordination and leading
• Server mantinance
• Database managing
• Hotfixing

Technician at Redpoint Cybercafe (2003-07 – 2008-07)

• Repair and configurtion of computers

Sysadmin at Clinica Cormillot (2006-07 – 2008-01)

Online game server Admin at Alkon games (2003-09 – 2007-11)

• Anti cheat development
• Server administration

Technician at Telecentro BDL (2002-08 – 2007-11)

Technician at Site Computacion (1998-01 – 1998-06)

Technician at Dr. Byte (1997-08 – 1998-01)

Ingenieria en sistemas de informacion – Universidad Tecnológica Nacional (2015)

Computer Engineering – Universidad Argentina de la Empresa (2002 – 2005)