Francesca Y

Hospitality professional with experience in front desk operations, guest relations and reservation management. Committed to delivering high standards of service, maintaining operational efficiency and ensuring an exceptional guest experience in international hotel environments.

Receptionist at The Capsule Hotel (2025-11 – Present)

Worked at the front desk of a capsule-style hotel in Sydney, managed guest check-ins and check-outs, reservations and enquiries while supporting daily front desk operations and ensuring a positive guest experience.

Receptionist at Hotel Royal Palm Resort & Spa (2025-02 – 2025-10)

Welcomed guests, handled phone calls and enquiries, managed appointments and provided administrative support. Maintained an organised reception area and ensured a friendly and professional atmosphere.

Front Desk Assistant at Hotel Parque La Paz (2024-09 – 2025-01)

Assisted guests with check-in/check-out, bookings and general enquiries while supporting daily front desk operations. Helped maintain an efficient reception service and a positive guest experience.

Innovation and Technology Management in Tourism and Hospitality – The Hong Kong Polytechnic University (2026)

Bachillerato CCSS – Colegio Internacional Costa Adeje (2020 – 2022)