Gabriel Bohorquez

People Analytics-focused Data Analyst with 8+ years in HR operations, HRIS data and order management at Amazon, Johnson & Johnson and DEKRA. At Amazon, processed 1,000+ employee lifecycle cases a month and helped resolve payroll reconciliation variances in Spain; at J&J, managed ~100 orders a week for retail accounts such as Carrefour, Mercadona and Lidl. Builds end-to-end analytics in SQL, Python and Tableau, including a Random Forest model that flags 80% of HR SLA breaches before they happen.

Psychology degree with training in research methods and statistics.

HR Operations Specialist at DEKRA (2023-02 – 2025-10)

• Mapped employee data structures for four HR processes (Talent Acquisition, Compensation & Benefits, Talent Development, Learning) during the early phases of the global SAP SuccessFactors rollout across 60 countries.
• Standardised HR workflows and documentation as part of a global HR transformation led with German HR teams, aligning data definitions and processes across regions.
• Co-designed an internal HR Fundamentals Bootcamp, creating structured learning content to standardise HR knowledge across teams.

HR Administrator EMEA, Data Management (Leaves of Absence) at Amazon, Pay & Data Services (2020-05 – 2022-12)

• Processed 1,000+ employee lifecycle cases per month (~50 per day) for Spain, France and the UK (leaves of absence, return-to-work, transfers, offboarding) in PeopleSoft and MyTime, meeting team SLA targets.
• Supported a cross-functional fix with Payroll, Payroll Controllership and Finance after a PeopleSoft-to-payroll reconciliation traced ~80% of aged employee-status variances in Spain to unrecorded long-term sickness leaves; corrected affected records and fed a new monthly control against Social Security absence data.
• Co-authored the Spain long-term sickness data-correction SOP and audited employee records across HRIS platforms, keeping payroll and workforce data accurate and audit-ready under GDPR.

Customer Service Specialist, Iberia at Johnson & Johnson (2016-01 – 2019-02)

• Managed ~100 Order-to-Cash orders per week for the Spanish and Portuguese markets, including full-truckload orders of up to ~80,000 units (e.g. Listerine).
• Owned key retail accounts including Carrefour, Mercadona and Lidl (plus Eroski and Aldi), tracking requests in CRM and coordinating with Supply Chain to resolve issues within SLA.
• Trained 10 new team members and standardised onboarding workflows.

Customer Service Specialist at Red Hat (2015-06 – 2015-12)

• Resolved ticket-based cases for international accounts within service standards and trained new hires.

Data Analytics Bootcamp, 400+ hours (SQL, Python, statistics, ML, Tableau) – Ironhack (2026-04 – 2026-06)

Bachelor's Degree in Psychology (research methods, statistics) – Universidad Nacional de Córdoba, Argentina (2017 – 2017)