Gaia Golin

I am a multilingual and adaptable professional with strong experience in client-facing environments and a natural ability to build trust and long-term relationships. I enjoy working closely with people and creating positive, calm and solution-focused interactions. My background in massage therapy and international experience has helped me develop strong communication skills, empathy, and a good understanding of different personalities and cultural contexts.

I am currently studying Psychology, which is deepening my interest in human behaviour and improving the way I connect and communicate with others, both personally and professionally. I am highly adaptable, quick to learn, and comfortable in dynamic environments where I can take responsibility, stay consistent, and contribute from day one.

Massage Therapist at Self Employed (2024-03 – Present)

• Provide high-quality massage therapy services to private clients.
• Build and maintain long-term client relationships.
• Collaborate with selected boutique hotels and private arrangements.

Spa Therapist & Concierge at Portals Hills Boutique Hotel, Mallorca (2024-04 – 2025-05)

Managed the wellness department, overseeing the design of a new treatment menu, handling product orders, and managing reservations. Transitioned to concierge duties, supporting reception and F&B teams to deliver seamless guest experiences.

Spa Therapist at La Residencia, a Belmond Hotel, Mallorca (2021-05 – 2023-11)

• Delivered spa treatments maintaining exceptional service standards.
• Collaborated with reception and management teams to ensure smooth daily operations.
• Supported a high-end guest experience through discreet, personalised assistance and attention to detail.

Aesthetician at The Clinic by Dr Mayoni, London (2018-10 – 2020-03)

Worked in a medical and aesthetic clinic, delivering a range of advanced treatments.

Beauty Therapist & Team Support at Cowshed Shoreditch House, London (2016-10 – 2018-09)

• Delivered training to new team members on treatments and service standards, ensuring consistent quality across the team.
• Strong knowledge of the booking system, supporting reception with daily operational tasks during quieter periods.

Hostess at Chamberlain's Restaurant, London (2015-01 – 2016-09)

• Fine dining restaurant with high-end clientele, ensuring service standards were consistently met throughout the guest experience.
• Managing reservations and supporting guest coordination.

Beauty Therapist at Carlo Bay Hair and Beauty, Florence (2013-06 – 2015-11)

Delivered high-quality aesthetic treatments in a style-focused environment, also working as a make-up artist for various fashion events and productions.

Spa Therapist at Abano Grand Hotel 5*, Abano Terme (2011-09 – 2013-06)

Delivered the full range of signature spa treatments within a luxury wellness environment, based on bespoke rituals developed for the spa.

High School Diploma – Art School Michele Fanoli (2007-06 – 2007-06)

NVQ Level 3 in Beauty Therapy – Beauty Academy S.E.G.R.A. (2013-06 – 2013-06)

BSc in Psychology – UNIR, Universidad Internacional de La Rioja (ongoing)