Gary Melissa Goodfellow

A steady professional committed to promoting the growth of Christian families through Biblical instruction and literature seeking a remote position to assist a dynamic company to come along side Christian families in their pursuit of producing Godly, child training material. A detail-oriented and family-focused minister to all ages offering a 33-year career in Christian education, homeschooling, and children's ministries. Instrumental in leading a curriculum assessment and overhaul in a Christian school setting.

Thinks out of the box and leverages creative problem-solving skills to troubleshoot issues and enhance consumer experiences while utilizing exceptional communication skills. Expert at escalating problems in the first place and enforcing service standards to keep a consistent, high-quality environment devoted to consumer satisfaction. Demonstrates a passion for driving consumer satisfaction and business growth through providing visionary leadership.

Encourages interdepartmental collaboration and accountability to transform work culture into a multi-tiered complex organizational structure.

Sales Representative with FICF Designation - WoodmenLife - Omaha, NE

(2019-12)

• Leverages negotiation skills and encyclopedic product knowledge to offer life insurance, Medicare supplemental products, and annuity products to clients tailored to meet their specific financial needs and budget
• Maintains transparent communication and etiquette while conferring with life insurance clients in-person, online, or via phone appointments
• Participates in community service & involvement projects to improve the livability of local communities

Worship Leader, Choir Director (weekends) - Freedom Way Free Will Baptist Church - Hubert, NC

(2011-03)

• Plans and executes special music for each scheduled worship service
• Coordinates music programs using a wide knowledge of Christian music and hymns to bring joy to church attendance
• Recruits' volunteers for Children's Ministries, including VBS, Junior Camps, Sunday school, etc.
• Encourages worship behavior and spiritual growth among college/career class
• Applies technical expertise and creative mindset to design brochures for church publication using Microsoft Publisher and projection slide shows using PowerPoint and Easy Worship

EHS Coordinator - Moen, Inc. - New Bern, NC

(2014-09 - 2019-07)

• Controlled occupational risks by ensuring compliance with safety involvement programs & conducting EHS training for outside contractors
• Managed medical pickups and disposal activities involving both hazardous and non-hazardous waste in accordance with applicable environmental regulations
• Oversaw supervision & training of warehouse personnel and production associates and boosted associate's performance and productivity by managing a reward system
• Employed safety audits, gathered data, and gave recommendations based on the cataloged results to proactively predict and prevent injuries

Customer Service Representative - Carolina Home Medical - New Bern, NC

(2013-09 - 2014-08)

• Displayed a well-developed phone presence and high comfort level in initiating conversations
• Had a face-to-face interaction and provided professional customer service to consumers seeking assistance
• Filled and expedited orders for medical supplies to maintain pharmacy inventory
• Verified insurance and prescription receipt before providing medication & over the counter products
• Completed paperwork and entered prescription and insurance billing information into patient profiles regularly
• Managed operations associated with equipment maintenance, including servicing, repairing, and redistribution
• Dealt with physicians and facilities daily to secure documentation to satisfy insurance requirements for coverage

Human Resources Assistant (Part-Time) - Moen Inc. - New Bern, NC

(2011-03 - 2013-07)

• Demonstrated proficiency in MS Office Suite (Excel, Word, Publisher, and PowerPoint) to create spreadsheets, documents, and presentations
• Entered & updated data and files concerning personnel, first aid, and benefits in recordkeeping systems
• Offered technical support to associates with vacation planning through SOS Tugboat and with annual benefits enrollment through the company's provider

Associate Pastor Worship Leader, Choir Director - Pleasant Acres FWB Church - New Bern, NC

(2003-01 - 2010-12)

Part-Time (Jan 2003 – Aug 2006) / Full-Time (Sep 2006 – Dec 2010)

Warehouse Manager - Ihrie Supply Company - New Bern, NC

(2004-08 - 2006-08)

High School Teacher - Ruth's Chapel Christian School - High School - New Bern, NC

(2003-08 - 2004-06)

School Administrator, Teacher, Coach - Amory Christian Academy - Amory, MS

(1999-07 - 2002-06)

Junior High & High School Teacher, Coach, Fill-In Music Director - Faith Free Will Baptist Church & Christian Academy - Goldsboro, NC

(1993-08 - 1999-06)

Ph.D. with high distinction - Organizational Administration - Carolina University (2020-04)

Master's Degree - Educational Administration - Tennessee Temple University (2015-04)

BS - Secondary Education - Southeastern FWB College (1993-05)

High School Diploma - Gateway Christian School (1989-06)