Gemma Louise Sykes

Bilingual professional with native English and advanced Spanish, offering over 10 years of experience in customer service, technical support, administration, hospitality, and graphic design. Experienced in working within international environments, delivering exceptional customer service via telephone, email, and live chat. Recognised for excellent communication skills, a strong ability to learn quickly, outstanding organisational skills, and effective problem-solving.

Experienced in using CRM systems including SAP CRM and Zendesk, with additional proficiency in Photoshop, Flexi Design, and Microsoft Office.

Customer Service Advisor - Rointe - Santomera

(2020-11)

• Provide customer support to national and international clients.
• Resolve technical enquiries via telephone, email, and live chat.
• Manage customer cases using SAP CRM and Zendesk.
• Monitor and resolve customer enquiries while maintaining high levels of customer satisfaction.
• Liaise with internal departments to ensure efficient issue resolution.
• Monitor tracking situations for shipments and collections - informing customers of incidences

Customer Service & Receptionist - Flamenca Cars - Corvera

(2020-09 - 2020-11)

• Provided front desk and telephone support to international customers.
• Managed bookings and customer enquiries.
• Responded to customer requests via email and live chat.
• Performed administrative and reception duties.

Waitress - Ristorante Palco - Avileses

(2017-01 - 2020-11)

• Delivered excellent customer service.
• Provided food and beverage service.
• Prepared and organised the restaurant before service.
• Coordinated with the kitchen to ensure efficient service.
• Managed customer orders.

Graphic Designer / Production Assistant - Designaright - Pilar de la Horadada

(2015-11 - 2020-07)

• Produced graphic designs using Photoshop and FlexiSign.
• Designed and manufactured commercial signage.
• Manufactured and installed signage and display systems.
• Assisted customers throughout the design process.

Waitress - The Bushwacka - La Zenia

(2015-08 - 2015-11)

• Served food and beverages.
• Delivered excellent customer service.
• Prepared the restaurant before service.
• Coordinated with the kitchen team.
• Managed customer orders.

Sales Assistant - Sydney Auctions - Pilar de la Horadada

(2014-01 - 2015-11)

• Received and checked incoming stock.
• Organised merchandise.
• Assisted customers with purchases.
• Delivered excellent customer service.

Bachillerato - Health Sciences - IES Mar Menor (2016)

Secondary Education (ESO) - IES Mar Menor

Primary Education