Gina Sharif

Dynamic customer experience and business management professional with over 15 years of international experience across retail, B2B, and service industries. Skilled in leading cross-functional teams, developing customer-centric strategies, and driving operational excellence to boost satisfaction, loyalty, and profitability. Strong background in client relationship management, strategic planning, and staff leadership, with proven success in managing large teams and delivering measurable business growth.

Multilingual, adaptable, and highly organized, with a passion for building strong customer relationships and fostering high-performing teams in fast-paced environments.

Costumer Expierence Specialist - Dyson - Barcelona

(2018-10 - 2025-04)

• Resolved customer issues promptly, enhancing client satisfaction and loyalty.
• Collaborated with teams to develop strategies for improving customer journeys effectively.
• Utilised feedback to implement service improvements, boosting customer retention rates.
• Trained new staff on best practices to ensure excellent customer service standards.
• Monitored performance metrics, reporting insights to enhance customer experience delivery.

Business Manager - Costa Coffee - Exeter, England

(2014-07 - 2018-08)

• Developed and executed strategic business plans to drive revenue growth.
• Led cross-functional teams to enhance operational efficiency and customer satisfaction.
• Cultivated key partnerships that increased market presence and brand recognition.
• Implemented data-driven decisions to optimise budgeting and resource allocation.
• Monitored financial performance, delivering insights to improve profitability targets.

Account Manager - Benefit Cosmetics - Exeter, England

(2013-02 - 2014-07)

• Selling high quality makeup and ensuring targets are met
• Responding to customer inquiries in person or over the phone
• Organizing monthly makeup masterclasses with customers
• Preparing operational and financial reports and presenting them to the area manager
• Setting targets for staff
• Developing marketing strategies
• Maintaining and developing customer database

Supervisor - Costa Coffee - Exeter, England

(2010-07 - 2013-02)

• Coordinating staff training
• Ordering food supplies and monitoring cafeteria inventory to avoid shortages
• Holding monthly staff meetings to address staff concerns and motivate them
• Daily supervision of cafeteria staff and maintenance of operational standards
• Analysis of customer feedback

Hannah-Arendt business vocation school (2007 - 2010)

Kurt- Tucholski-Schule (2000 - 2007)