Neni am Wasser - Head Waitress /Hostess
Viena, Austria
06/2022 - 01/2023
- Greeted new customers, discussed specials, and took drink orders.
Displayed enthusiasm and promoted excellent service to customers,
successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored dining rooms for seating availability, service, safety, and well-being of guests.
- Resolved guest complaints to maintain complete customer satisfaction.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
Diglas am Schottenstift - Head Waitress
Viena, Austria
07/2021 - 06/2022
- Greeted new customers, discussed specials, and took drink orders.
Displayed enthusiasm and promoted excellent service to customers,
successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored dining rooms for seating availability, service, safety, and well-being of guests.
- Resolved guest complaints to maintain complete customer satisfaction; carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
Café Pascucci - Coffee Barista
Viena, Austria
06/2020 - 05/2021
- Brewed and served coffee, tea, and other non-alcoholic drinks according to company standards.
- Prepared and stocked baked goods, sandwiches, wraps, and light snacks to complement beverage choices.
- Maintained cleanliness and sanitation of customer-facing work area
- Cleaned counters, machines, utensils, and seating areas daily.
Naschmarkt Deli - Head Waitress, Bar-keeper
Viena, Austria
03/2019 - 05/2020
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Interviewed, trained and supported the staff who attended to the specific needs of customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
- Monitored dining rooms for seating availability as well as service,
safety, and well-being of guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Marchfelderhof - Hostess
Deutsch-Wagram, Viena
02/2016 - 10/2016
- Took initial drink orders and relayed information to wait or bar staff.
- Answered phone calls to take orders, give information and document reservations.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Monitored seating area and checked restrooms regularly to keep them spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
