Guillermo SuareZ

Goal driven and results-oriented professional with extensive experience in hospitality, sales management, and customer service. Compelling communicator skilled at collaborating with cross-functional team members and developing positive professional relationships with key stakeholders. Proven track record of maintaining exceptional standards of customer service in fast-paced environments.

Postgraduate Admissions & Enrolment Manager - Spain, Portugal & Italy at Sommet Education (Les Roches & Glion) (2023-02 – 2025-02)

As Postgraduate Admissions Manager for Spain and Portugal at Sommet Education, I oversee the recruitment and admissions process for Les Roches and Glion. My role involves identifying and engaging with prospective students, guiding them through the application process, and managing relationships with key stakeholders to ensure the successful enrollment of candidates in postgraduate and executive programs.

Sales Manager - Europe at Waldorf Astoria Lusail, Hilton Luxury Brand (2022-06 – 2022-12)

Preopening hotel during 2023 Football World Cup. Responsible of leisure, groups, events and catering for the following segments:

• Law firms
• Pharma and Medical Companies and Hospitals
• Automotive
• European market
• Spanish Embassy, and Spanish Chamber of Commerce
• Luxury Travel Agencies
• Construction, Engineering and Architecture

Leisure Sales Manager at Mandarin Oriental Ritz (2018-03 – 2021-01)

Outlined customer needs and coordinated customer service processes. Set sales quotas and targets for team members. Analysed data and prepared sales strategies. Identified and secured business opportunities and leads. Liaised with management and collaborated with multifunctional team members. Led training and mentoring of new sales team members. Researched market trends and assisted digital marketing processes. Communicated with customers, responded to queries, and addressed concerns.

• Others.
• Fostered and developed positive professional relationships with existing and prospective travel agencies and DMC's within Spain.
• Identified new opportunities to increase revenue for suites.
• Successfully increased hotels Corporate Business by 12% through effective communication and negotiation.
• Created and developed hotels reopening strategy plan for Leisure Sales within Spain and Portugal.
• Organised press conferences and introduced Entertainment Business to hotel.
• Delivered successful Christmas campaign and collaborated on events with external, internal, and private flights catering.
• Successfully negotiated contracts with Tour Operators and Travel Agencies.
• Supported successful relaunch of hotel after restoration and oversaw pre-opening.

Sales Manager (Corporate & Entertainment) at Mandarin Oriental Ritz (2016-05 – 2018-02)

Coordinated promotional campaigns with national and international markets. Fostered and expanded positive relationships with existing and prospective companies. Outlined and understood needs of customers and entertainment junkets.

• Effectively increased revenue through new sales strategies.
• Created and identified new business opportunities to drive growth.
• Improved corporate and entertainment segment

Corporate Accounts and Consortias (Sales & Marketing Department) at Hotel Ritz, Belmond (2014-11 – 2016-04)

Performed sale visits and site inspections. Liaised with management and collaborated with cross-functional team members. Corresponded with relevant corporate and consortia RFP agreements. Prepared customised proposals for corporate clients.

• Upheld exceptional standards of customer service and maintained positive professional relationships.

Sales & Marketing Department Coordinator at Hotel Ritz, Orient Express (2011-07 – 2014-10)

Oversaw national and foreign tour operator contract negotiation processes. Advised clients on hotel services and value propositions. Coordinated Chambers of Commerce relations and resolve issues. Collaborated with management and cross-functional team members.

Food & Beverages & Events Department Coordinator at Hotel Ritz, Orient Express (2010-01 – 2011-06)

Directed organization and implementation of seasonal premium campaigns. Served as event assistant and communication collaborator. Optimized food and beverage processes to stimulate outdoor catering services.

Marketing and PR - Intern at Hotel Villa Magna (2009-01 – 2009-06)

Collaborated with multifunctional and diverse team members. Liaised with management and adhered to internal policies and procedures. Provided administrative support across departments and developed positive professional relationships. Developed and implemented administrative functions in Sales and Marketing Departments.

Front Office - Intern at Hotel Plaza Athenée, Dorchester Collection (2008-08 – 2008-12)

Performed check-ins and check-out tasks. Assisted day-to-day operations and coordinated duties. Organised and managed online and phone reservations. Communicated with guests, assigned rooms, and addressed concerns.

College Program at Walt Disney World Resort (2007-06 – 2007-09)

Assisted food & beverage services. Communicated with guests and addressed queries. Adhered to internal policies and procedures. Liaised with management, took instruction, and collaborated with cross-functional team members.

• Improved guest satisfaction and business results through dedication to stellar service delivery.

BA (Hons) in Hospitality Management – University of Wales Institute, Cardiff (UWIC) (2010)

International Baccalaureate – The British Council School

Secondary Education – École Saint Martin de France

Secondary Education – Ursuline College