Hélène Teychené

Front-end developer (React 19, Vue 3, TypeScript) with 10+ years in technical, customer-facing roles at Stripe, Catawiki and eDreams, and a web development background dating back to 2014 (freelance HTML/CSS, WordPress, PrestaShop). Built and deployed full-stack projects with Supabase and Firebase, and worked in a Scrum team integrating REST APIs. Brings a UX mindset (Google UX Design Certificate), strong technical communication and a focus on accessible, well-tested interfaces.

Trilingual: English (C1), French (native), Spanish (C2).

Tech Support Analyst at IQVIA (2026 – Present)

• Process high-volume user creation, role changes and account deactivation for connected devices across global user bases.
• Selected for a taskforce that cleared a critical access-request backlog and restored operational SLAs.

Front-End Developer at Barcelona Activa (2025 – 2026)

ITA Wiki, a knowledge-sharing platform for IT students and professionals

• Developed features in a multidisciplinary Scrum team using React 19, TypeScript, Tailwind CSS, Context API and Vitest, collaborating through Git/GitHub pull requests.
• Built the Code Connect feature: live backend data integration and the project-creation flow (routing, new UI components), aligning request/response payloads with PHP REST APIs.
• Created accessible, reusable UI components following accessibility best practices; worked with Docker and Figma designs.

Customer Support, French Market & Collectables at Catawiki (2022 – 2025)

• Handled high-volume multilingual enquiries for an international online auction platform (1M+ lots per year).
• Top performer for productivity and quality scores across 3 consecutive review cycles.

Customer Service Team Lead (Stripe) at Teleperformance (2021 – 2022)

• Led a team of 9–13 agents; built a multi-level metrics tracker (individual, team, market) for CSAT and KPIs that supported data-driven coaching.
• Localised and expanded the French knowledge base: retranslated templates and wrote step-by-step guides with screenshots, reducing agent errors and escalations.

Technical Support Expert, French Market (Stripe) at Teleperformance (2021 – 2021)

• Diagnosed payment-flow issues for B2B merchants, guided dashboard configuration and API key setup (test/production), and escalated complex integration failures to engineering.

Freelance Web & UX/UI Designer at Freelance (2020 – 2021)

• Built responsive landing pages (Elementor/WordPress, HTML/CSS) optimised for conversion, load speed and cross-browser compatibility.
• Led the redesign and e-commerce launch of krismeraki.com with WooCommerce and payment gateway integration.
• Ran Meta lead-generation campaigns, using A/B testing and analytics to refine UI/UX from user behaviour.

Freelance Web Developer at Freelance (2014 – 2015)

• Designed and built responsive websites and templates in HTML/CSS for clients, plus PrestaShop e-commerce projects focused on layout, mobile usability and navigation.

IT Recruitment Consultant at Grupo Norconsulting (2019 – 2020)

Hospitality Professional at Salobre Hotel Resort & Serenity (2015 – 2018)

5-star

Customer Support, International Markets at eDreams ODIGEO (2012 – 2014)

• Technical support and booking resolution in English, French and Spanish across multiple platforms and GDS systems.

Microcredential in Front-End Development in React specialisation – Universitat Politècnica de Catalunya / IT Academy (2025 – 2026)

Bachelor's Degree in Tourism – Lycée hôtelier Biarritz Atlantique

App Development for Internet & Mobile in IFCD017PO – Grupo Hedima