Sale Assistant
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Customer Service and Sales professional with over 10 years of experience in premium and luxury environments, working with high-end international brands. Specialized in personalized client service, customer loyalty, and post-sales support, with a strong results-oriented mindset, discretion, and commitment to excellence. Experienced in multicultural and high-demand contexts. Seeking to advance my career in Brussels in customer service, premium retail, or customer support roles.
PROFESSIONAL EXPERIENCE Hermès — Sales & Customer Service Associate Marbella, Spain | On-site May 2018 – Sept 2024
Delivered personalized service to national and international clients in a luxury retail setting. Managed the end-to-end customer experience: consultation, sales, follow-up, and after-sales support. Developed client relationships and loyalty through targeted clienteling strategies. Collaborated with team members to ensure operational excellence and brand image consistency. Handled sensitive interactions with VIP clients, maintaining the highest standards of discretion.
Key Skills: Premium customer service, personalized sales, post-sales support, teamwork, attention to detail.
SANDRO — Sales & Customer Service Associate Marbella, Spain | On-site Sept 2016 – May 2018
Provided expert styling advice and in-depth product knowledge. Increased commercial performance through strategic upselling. Managed client portfolios and implemented loyalty initiatives. Represented the brand in a fast-paced, target-driven retail environment.
Just VIP SL — Executive Personal Assistant Marbella, Spain | On-site Apr 2013 – Sept 2016 Provided high-profile personal and executive assistance. Coordinated teams and managed complex schedules.
Organized comprehensive travel arrangements, including flights, hotels, transportation, and service staff. Managed communications and telephone correspondence. Coordinated events and contract management. Key Skills: Organization, interpersonal communication, planning, team coordination, confidentiality.
Yamamay — Sales & Visual Merchandising Assistant Marbella, Spain | On-site May 2011 – Apr 2013
Delivered direct customer service and sales support. Executed visual merchandising strategies and maintained store standards.
