Inigo Gonzalez

IT Manager and Senior Infrastructure & Operations Leader with 10+ years of experience managing enterprise technology environments across financial services, healthcare, manufacturing and multinational organizations. Proven track record leading IT operations, infrastructure and technology services across geographically distributed environments, with experience spanning hybrid cloud, on-premise infrastructure, Microsoft technologies, virtualization, networking, cybersecurity, IT service management, business continuity and enterprise applications. Experienced in defining and executing technology improvements aligned with business requirements, coordinating international technical teams, managing technology vendors and driving infrastructure modernization, automation and operational efficiency.

Currently leading IT operations at TP ICAP in Madrid within a highly regulated, mission-critical financial environment, coordinating local operations and global technical teams across EMEA, AMER and APAC. Previous experience as an IT Manager at SAGRA, managing infrastructure, technology operations and projects across Spain, Italy and Turkey. Strong background acting as the bridge between business stakeholders, local IT operations, infrastructure and security teams, vendors and global corporate technology organizations.

IT Site Leader / Senior Infrastructure & Operations Engineer at TP ICAP – Financial Services (2021-11 – Present)

Lead IT operations for TP ICAP's Madrid offices within a highly regulated and mission-critical financial environment, with responsibility for infrastructure, end-user services, technology operations and coordination with regional and global IT functions.

• Lead day-to-day IT operations for trading floor, brokers and corporate users, ensuring service availability, operational resilience and security.
• Coordinate local IT resources and work closely with technical teams across EMEA, AMER and APAC.
• Act as a senior escalation point for complex infrastructure, endpoint, cloud, network, voice and application-related incidents.
• Prioritize incidents, requests, changes and infrastructure activities according to business impact and operational risk.
• Coordinate technical response across Network, Server, Voice, Security, Cloud, Facilities and external vendors.
• Manage technology vendors, service delivery and operational relationships.
• Support executive and VIP stakeholders in a high-availability business environment.
• Operate and support hybrid technology environments spanning on-premise infrastructure, AWS cloud services and virtual desktop environments.
• Support Windows Server, Active Directory, Microsoft 365, SCCM, Citrix, Azure-related services and enterprise endpoint infrastructure.
• Coordinate network and infrastructure projects, including Cisco networking, communications and site infrastructure.
• Support cloud-based infrastructure and virtual machines for remote users and business services.
• Contribute to technology lifecycle, infrastructure modernization, capacity and operational improvement initiatives.
• Support security and compliance requirements in a regulated financial environment.
• Work with cybersecurity controls including MFA, privileged access management, patch management, identity/access governance and monitoring.
• Coordinate disaster recovery and business continuity activities with global technical teams.
• Participate in change management, incident management and operational risk processes.
• Maintain asset governance and infrastructure documentation.
• Drive automation and process improvements to increase operational efficiency.
• Improve ITSM processes and incident escalation workflows using ServiceNow.
• Perform root-cause analysis and implement preventive actions for recurring incidents.
• Developed and evolved an internal IT Operations Console supporting asset inventory, compliance, employee information, LDAP discovery and operational visibility.
• Technologies: Windows Server, Windows 10/11, Active Directory, SCCM, Microsoft 365, AWS, Azure, Citrix, VMware, Cisco networking, ServiceNow ITSM, Teams, Zoom, MFA, PAM, monitoring/logging, endpoint management and cybersecurity technologies.
• Reduced incident resolution times by approximately 30% through improved operational and escalation processes.
• Coordinated infrastructure and disaster recovery activities across international technical teams.
• Supported technology environments directly impacting mission-critical trading operations.
• Led and coordinated infrastructure initiatives involving AWS, virtual desktop services, networking and workplace technology.

IT Manager at SAGRA Group – Manufacturing / Technology Projects (2019-11 – 2021-11)

Managed IT operations and infrastructure across a geographically distributed organization, coordinating internal teams, external vendors and technology projects across Spain, Italy and Turkey.

• Managed IT operations and infrastructure across multiple countries and business locations.
• Coordinated internal IT resources and external technology providers.
• Acted as the primary IT point of contact for business stakeholders and technology suppliers.
• Managed infrastructure priorities, operational issues, technology projects and service improvements.
• Provided senior-level technical support for business-critical systems and users.
• Managed Windows Server, distributed infrastructure, endpoint environments and network/telecommunications services.
• Coordinated infrastructure and communications projects across multiple locations.
• Supported virtualization environments, including VMware/ESXi.
• Coordinated cloud integration and enterprise application services.
• Supported Microsoft environments, mobile device management and distributed IT infrastructure.
• Coordinated technology supporting ERP, CRM, Sales Force Automation, Business Intelligence and enterprise applications.
• Worked across ERP/CRM integration, cloud integration and data analytics environments.
• Supported business applications used by commercial, logistics, purchasing and finance functions.
• Coordinated technical dependencies between business applications and underlying infrastructure.
• Managed relationships with technology vendors and external service providers.
• Coordinated IT projects across different countries and business functions.
• Supported risk management, audits, compliance activities and disaster recovery.
• Standardized technology and operational processes across distributed environments.
• Coordinated network, telecom and infrastructure suppliers.
• Enabled cross-country infrastructure integration across Spain, Italy and Turkey.
• Improved standardization of IT services and technology operations.
• Strengthened operational governance and compliance processes.
• Coordinated multiple technology projects involving infrastructure, applications and external suppliers.

IT Systems Engineer at Cener Corporation – International Healthcare IT Projects (2018-08 – 2019-11)

Provided infrastructure and systems engineering support for international healthcare IT environments operating in highly regulated and business-critical contexts.

• Supported enterprise healthcare systems and critical technology infrastructure.
• Deployed and maintained physical and virtual server environments.
• Performed Tier III troubleshooting and resolution of complex infrastructure incidents.
• Supported Windows/Linux and Red Hat environments.
• Worked with VMware/vSphere and virtualized infrastructure.
• Collaborated with international technical teams across EMEA and AMER.
• Supported monitoring, incident management, change management and infrastructure lifecycle activities.
• Worked with Cerner Millennium EHR, healthcare applications and related integration technologies.
• Supported environments involving HL7/FHIR APIs, clinical workflows, patient data management and real-time data synchronization.
• Worked within security, compliance and change-control requirements.
• Technologies: Cerner Millennium EHR, Windows/Linux, Red Hat, VMware/vSphere, physical and virtual servers, HL7/FHIR, SQL, Vertica, monitoring tools, incident management and security/compliance technologies.

IT Support & Systems Engineer at LVMH Group – Luxury & Corporate IT Projects (2016-10 – 2018-08)

Provided enterprise IT support across multinational corporate and retail environments.

• Supported corporate IT operations across multiple international locations.
• Provided escalation support for complex technical incidents affecting business operations.
• Supported Windows environments, Active Directory and enterprise applications.
• Managed desktop, laptop, mobile and peripheral technologies.
• Coordinated with infrastructure teams and third-party vendors.
• Supported network/server environments and corporate connectivity.
• Provided executive and VIP support.
• Supported IT projects, technology standardization and digital transformation initiatives.
• Worked with ERP technologies including SAP and Oracle.
• Supported security and corporate IT policies.
• Technologies: Windows, Active Directory, endpoint management, enterprise imaging, SAP, Oracle, network/server infrastructure, cybersecurity, mobile technologies, AV/conference technologies and ITSM.

IT Support Engineer at Adatio Sistemas SL – Technology Consultancy (2015-04 – 2016-10)

• Provided IT support across corporate environments.
• Supported Windows/Linux systems and enterprise applications.
• Performed hardware, software and network troubleshooting.
• Supported LAN and wireless network connectivity.
• Assisted with Windows system administration.
• Supported SQL database maintenance and application environments.
• Participated in infrastructure, security and disaster recovery activities.
• Maintained technical documentation and IT service management processes.
• Technologies: Microsoft Office 365, Azure, Windows/Linux, SQL, LAN/WLAN, cloud computing, IT security, infrastructure management, disaster recovery and IT management tools.

Bachelor in Computer Engineering – Universidad Autónoma de Madrid (2011-09 – 2013-09)

Bachelor of Science in Information Technology – IES Virgen de la Paloma (2013-09 – 2015-04)