Supply Chain Coordinator - Indigo Lighthouse Ltd - Glasgow
(2018-03)
- Responsible for placing purchase orders with all suppliers and follow them up until receipt of all inventory
- Oversaw back orders and mitigated customer impact through effective communication with the Call Centre and Client Services departments
- Produced and shared daily and monthly reports across departments, including Finance and Client Services, and with suppliers
- Assisted supplier meetings through monthly phone calls, regular emails and on-site visits in Germany and the UK
- Managed stock for three suppliers of contact lenses and for Zoetis, a smaller supplier of veterinary products, while also assisting with my other suppliers during absences
- Resolved issues related to incorrect or damaged deliveries reported by the warehouses
- Supported operations during the close down of ILG's UK distribution centre. I worked in goods in, managed incorrect and damaged deliveries reports and supported operations of a separate smaller business within the same warehouse
- Successfully learned and managed the operations for the smaller business (Zoetis – tablets for pets) from procurement to dispatch, while maintaining my regular jobs responsibilities with some support from my team. Managed relationships with both this supplier and the courier company in charge of collections
- Collaborated with senior leaders to discuss and address demand forecasts
- Produced customs manifests for Portugal, France, Germany and Norway and successfully trained colleagues on this process
- Arranged collections of shipments via DHL and Transmed, shared labels with warehouse managers and followed shipments up until delivery
- Reconciled and approved invoices for payment or raised disputes for incorrect charges
- Trained new employees in company-specific supply chain procedures and warehouse processes
- Produced and maintained SOPs and Work Instructions
Collections and Recoveries Agent - TESCO BANK - Edinburgh
(2015-10 - 2017-03)
- Responsible for overseeing and managing both incoming and outgoing calls related to credit card and loan debts for the UK and Ireland
- Maintained detailed records of all interactions with clients
- Recorded payments and established payment plans
- Updated customer records and initiated direct debit arrangements
- Logged and resolved complaints from customers and third parties accurately
Supply Chain Administrator - HUNTER BOOT LTD - Edinburgh, UK
(2015-02 - 2015-07)
- Analysed integration issues related to Dynamics AX and Styleman
- Provided administrative support to supply chain team
- Assisted with credit control and customer service tasks
Sales Support Executive - INDIGOVISION LTD. - Milton Bridge-Edinburgh, UK
(2014-10 - 2015-02)
- Supported sales processes through order placement and stock availability checks
- Assure accurate customer invoicing and addressed order queries effectively
- Coordinated with manufacturing plants for timely order processing and deliveries
- Collaborated with warehouses, hubs, and credit controllers in administrative tasks
Analyst - Customer Supply & Inventory - SC JOHNSON - Frimley, Surrey, UK
(2011-03 - 2014-10)
- Responsible for accurate and timely processing of orders for a portfolio of dedicated customers
- Improved customer satisfaction and achieved measurable results, and achieved the highest KPI for the Spanish market ever: 98% CFR
- Personal portfolio included main clients in the Spanish market: Mercadona, El Corte Ingles, Alcampo, amongst others
- Maximised case fill level in line with company and customer targets
- Liaised internally with local Sales, Logistics and Marketing
- Managed communication with customers and Sales on unfulfilled or incomplete orders
- Organised and attended face to face meetings with customers and Sales
- Contributed to team projects by providing key analytic insights
- Created comprehensive reports, aiding in strategic planning
- Initiated and contributed to continuous improvement initiatives, applying data findings to address underperforming areas
- Automated tasks to increase efficiency and reduce department workload
- Assisted with implementing new recommendations and revising instructions for staff
- Documented workflow charts and job descriptions to guide overall organisational improvements
International Credit Controller and Debt Collector - AT&T - Glasgow, UK
(2008-08 - 2011-03)
- Assisted in achieving individual payment commitment targets of $2 million per month
- Provided monthly and weekly credit reports using Excel
- Maintained procedures for accurate cash collection
- Collaborated with sales teams and service managers to resolve customer disputes
- Supported account reconciliation and cash allocation processes
- Worked in both English and Spanish
- Assisted with training and onboarding of new members of staff
Operations Centre Clerk - UPS Ltd - Nottingham, UK
(2002-01 - 2008-03)
- Assisted customers with inquiries and complaints regarding tracking and tracing of deliveries
- Facilitated service rate quotes for clients
- Addressed issues related to damaged and lost freight complaints
- Applied knowledge of customs requirements as necessary
- Prepared delivery reports for internal use
- Supported sales team, drivers, call centre, and depot staff as needed
- Assisted with training and onboarding of new staff
Dispatch Agent - UPS Ltd
- Facilitated order dispatch from call centre to drivers across delivery centres such as Manchester, Nottingham, Sedgefield and London
- Coordinated deliveries between drivers and customers to ensure customer satisfaction
- Assisted in providing accurate directions when necessary
- Ensured compliance with cut-off times
- Supported new staff through coaching and guidance
Inbound Call Centre Agent - UPS Ltd
- Handled inbound customer calls
- Provided information and solutions to customers
- Ensured satisfactory resolution to enquiries relating to pick-ups
- Responsible for solving complaints and general enquiries
- Marketed and promoted additional services
- Collaborated closely with the team for achieving collective targets
