Jack Carlin

A highly organised and dynamic professional with over eight years' experience in media, client services, sales and administration. Skilled in administration, stakeholder communication, and project coordination, with a proven ability to manage competing priorities and deliver on tight deadlines. My previous role as an AV Assistant at Channel 4 has strengthened expertise in client relationship management, campaign coordination, and office systems, requiring daily communication with agencies and brands, budget handling, and performance reporting.

Previous freelance production roles further developed adaptability, teamwork, and problem-solving skills. Proficient in Microsoft Office, Google Suite, and industry databases, with experience preparing reports, presentations, and delivering meetings both face-to-face and virtually. Recognised for professionalism, attention to detail, and the ability to build lasting client relationships while supporting sales and operational objectives.

From July 2025 until February 2026, I went travelling and lived briefly in Australia before returning to the U.K.

Inbound Call Representative at Energy Locals (2025-09 – 2026-02)

• Handled a high volume of inbound customer calls in a fast-paced contact centre environment
• Provided support with billing enquiries, energy usage, account changes, move-ins/move-outs and general service queries
• Delivered clear, professional and empathetic customer service, ensuring a positive customer experience
• Accurately updated customer records and documented interactions across internal systems
• Investigated and resolved billing discrepancies, escalating complex issues when required
• Adhered to strict compliance, regulatory and data protection procedures
• Met and exceeded performance targets including call handling times, quality and customer satisfaction metrics
• Worked collaboratively with team members and supervisors to meet daily service level agreements

AV Assistant (Client Services & Sales) at Channel 4 (2022-07 – 2025-07)

Over 3 years' experience managing advertising campaigns for 50+ leading brands across Channel 4. Skilled in delivering tailored sales solutions by aligning brand objectives with programming opportunities to maximise audience reach and ROI.

• Partnered with multiple media agencies daily, building strong client relationships through regular communication, campaign reviews, and strategic recommendations.
• Managed end-to-end campaign delivery: programming analysis, budget management, performance tracking, and optimisation to ensure sales targets and client KPIs were exceeded.
• Conducted regular internal and external client calls to review campaign progress, align on strategy, and address any issues swiftly.
• Confident in challenging budget assumptions and providing data-driven solutions that protected revenue and strengthened client trust.
• Experienced in client presentations, pitching upcoming shows and films with enthusiasm and market insight to secure new investment.
• Strong commercial and technical skill set: advanced use of Microsoft Office, Google Suite, and industry databases; excellent organisation and attention to detail.
• Recognised for resilience, problem-solving, and the ability to meet tight deadlines while maintaining confidentiality and delivering high levels of client satisfaction.
• Supported senior account managers on client calls, contributing insights and solutions to strengthen brand confidence and secure repeat business.

Recruitment Consultant/Admin at Randstad (2019-09 – 2022-06)

• Managed the full 360 recruitment process, from sourcing and interviewing candidates to placing them with clients across various industries.
• Built and maintained strong client relationships, understanding workforce needs and delivering tailored recruitment solutions.
• Utilised job boards, social media, and networking strategies to identify top talent and grow candidate pipelines.
• Negotiated terms of business, salary packages, and placement contracts to achieve mutually beneficial outcomes.
• Consistently met and exceeded monthly and quarterly targets, contributing to revenue growth and business development.
• Delivered high levels of candidate care, ensuring smooth onboarding and long-term client satisfaction.
• Collaborated with colleagues across the Manchester office to share leads, market insights, and best practices.

Customer Representative at AllState (2019-05 – 2019-08)

• Handled high volumes of inbound and outbound calls, providing first-line support to customers with policy queries, billing issues, and general account assistance.
• Delivered clear, professional, and empathetic communication, ensuring excellent customer experience and building trust in the Allstate brand.
• Accurately processed customer information, updated account details, and documented interactions in internal systems while maintaining compliance with company policies.
• Resolved complaints efficiently by investigating issues, liaising with relevant departments, and providing timely solutions.
• Achieved and exceeded key performance targets, including call handling times, customer satisfaction scores, and quality assurance standards.
• Collaborated with team members and supervisors in a fast-paced environment to meet daily service level agreements (SLAs).

Masters in Writing for Script & Screen – Falmouth University

BA Honours in Filmmaking – Manchester Metropolitan University