Medical Front Desk Receptionist at Dr. Seth Johnson Family Practice (2026-04 – 2026-06)
- Managed patient check-in and check-out processes, ensuring accurate registration and a smooth, welcoming experience for all visitors.
- Answered and triaged a high volume of incoming calls, verified insurance eligibility and benefits prior to appointments, reducing billing discrepancies and claim denials.
- Scheduled and coordinated patient appointments, obtained vital signs including blood pressure measurements, and handled the secure transmission of medical records via fax in compliance with HIPAA privacy regulations.
General Manager at Circle K (2024-04 – 2025-08)
- Led daily operations of a high-volume convenience store, including scheduling and payroll for 3 shifts, hiring and training staff, and ensuring full coverage.
- Oversaw inventory management, vendor coordination, product ordering, and shelf stocking.
- Maintained food safety standards through ServSafe-certified practices, accurate temperature checks, and equipment inspections.
- Handled cashier operations, monitored security footage, upheld cleanliness standards, and regularly stepped in to cover shifts and lead by example.
General Manager at Shoe Carnival (2016-04 – 2023-10)
- Oversaw daily operations in a fast-paced retail shoe store, managing staff performance, hiring, onboarding, and compliance-related admin.
- Directed workflows for hourly and temp staff, enforced brand standards, and trained employees on customer services, safety, and company policies.
