Joe Boardman

Customer-focused professional with 10+ years' experience leading large international teams in high-pressure service environments. Proven ability to build strong relationships, resolve complex issues in real time, and deliver consistently high-quality client experiences. Experienced in team coordination, customer relationship management, and cross-functional collaboration across multicultural environments.

Now seeking to transition into a Customer Success or Client Experience role within a remote or international organisation.

Futures Department Manager at Rhythm Japan (2023-11 – Present)

Managed futures department operations and customer experience in a fast-paced service environment.

• Acted as primary point of contact for clients, resolving issues and ensuring a high-quality customer experience
• Led and coordinated a team of 100+ staff to deliver seamless service in a fast-paced environment
• Managed customer escalations and feedback, maintaining strong satisfaction and retention levels
• Matched clients with appropriate instructors based on needs, improving overall experience quality
• Collaborated across departments to ensure smooth delivery of services
• Supported recruitment and onboarding of seasonal staff
• Maintained service quality by monitoring performance and delivering feedback

Private lessons department manager at Cardrona Alpine Resort (2023-05 – 2024-10)

Managed private lessons department and served as primary point of contact for guests and instructors.

• Served as the primary point of contact for private lesson guests & instructors, addressing inquiries, concerns, and special requests
• Maintaining strong relationships across multiple departments including food & beverage, tickets, rentals and administration
• Have a deep knowledge of over 200 instructors which enables me to schedule in a way which best matches the client to any given instructor
• Assist in the development of new products, including our flagship product, the Premium private
• Maintained service quality by monitoring performance and delivering feedback

Snowsports School Manager at Canyons Myoko (2023-08 – 2024-08)

Managed snowsports school operations including daily front desk operations, staff coordination, and customer relationships.

• Supported recruitment and onboarding of seasonal staff
• Maintained service quality by monitoring performance and delivering feedback
• Implementing staff welfare including: Incentives, catch ups, training support and organisation of social activities
• Support the Operations Manager in designing and implementing new products
• Daily front desk operations including: Scheduling, general admin task including emails, phone calls & record keeping, guest transport logistics, guest feedback & client relationships

Team leader at Coronet Peak (2017 – 2017)

Led team operations in a ski resort environment.

Team leader at The Hermitage Club (2015 – 2017)

Led team operations at ski resort facility.

Ski Instructor at Multiple locations (2012 – 2023)

Provided ski instruction across multiple international locations.

Pro Shop Assistant at Beaconsfield Golf Club

Assisted with pro shop operations.

Landscape & Gardener at G Davis gardening

Provided landscape and gardening services.

Welders Mate at PWS (2020 – 2020)

Assisted with welding operations.

A Levels – Millfield School

GCSE – Chesham High School