Jonathan Fernández

Dedicated and highly skilled Computer/Smartphone Technician with an extensive technical background and a consistent record of exceptional client service. Aspiring to embrace a stimulating role where I can capitalize on my comprehensive technical repair proficiency, specializing in the intricate world of computer and smartphone systems. With a strong foundation in repair practices and a knack for swiftly troubleshooting complex issues, I am primed to contribute to company growth by offering impeccable service, strategic technical solutions, and an adeptness in IT support

Mr Dweeb (10/23 – 03/24)

London, UK

Technical: Smartphones, Computers, Laptops, MacBook’s, iPads

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Installed and maintained computer operating systems, software, and hardware.

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Delivered consistent technical support and resources to clients.

Samsung Experience Store (07/23 – 10/23)

Level 2 Samsung Engineer: Smartphones, Smartwatches, Buds

London, UK

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Proficiently perform advanced repairs on Samsung devices, using genuine components and following Samsung's stringent quality standards.

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Expertly troubleshoot and resolve complex issues for customers, utilizing the official Samsung engineer system, GSPN, to ensure precise diagnostics and efficient solutions.

iSmash (12/22 – 06/23)

London, UK

Senior/Head Technician: Smartphones, MacBook’s, iPads

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Led a team of technicians, providing guidance and oversight to ensure timely and accurate level one, two, and three repairs on a diverse range of devices.

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GSPN Engineer Samsung Technician repairing Samsung device with original parts and using official Samsung System.

MobileLab (06/22 – 11/22)

London, UK

Technical: Smartphones, Computers, MacBook’s, iPads

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Conducted precise software and hardware maintenance for Android and

Apple devices, optimizing performance and functionality

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Collaborated with team members to share technical knowledge and insights,

enhancing overall proficiency and problem-solving capabilities iSmash (09/21 – 05/22)

London, UK

Technical: Smartphones, Computers, MacBook’s, iPads

• Played a pivotal role in enhancing customer experience by delivering reliable device maintenance and effective technical support
• Executed precise software and hardware maintenance on Android and Apple devices, contributing to peak performance and seamless functionality

• High School

Col’legi Xaloc

School ANAI

Obtained title Bachelor of

Commerce and Administration

(Computer Science Specialization)

• Courses

CELC: IT maintenance technician and Computer/Mac repair

CEA: Technician in

Mobile/Laptop/Pc repair level

1 and 2

YoReparoAcademy: Level 3

board micro soldering repair

RELEVANT SKILLS

• Communication skills
• Collaborative team player
• Web Design
• Reliability
• Good memory
• Leadership and coaching
• Inventory controller

LANGUAGES

• English: C1
• Spanish: C2
• Catalan: C1