Jorge Portugal

Customer Success & Technology Leader with over 30 years of international experience across EMEA markets, driving innovation, customer engagement, and adoption strategies in complex IT environments.

I have led cross-functional teams and strategic programs across Cloud, Data Center, Security, Software, and Services, focusing on Customer Experience and Success in high-impact, market-driven environments.

My profile blends deep technical expertise with business acumen, moving seamlessly between strategic planning and hands -on execution. I’ve held diverse roles from software developer to CX leader, enabling a 360° view of the technology lifecycle and customer journey. I specialize in scaling customer success organizations, accelerating software adoption, and transforming post-sales operations to deliver measurable business outcomes.

I thrive in dynamic, fast-paced environments, managing ambiguity and multiple stakeholders while aligning technology initiatives with customer needs and market trends. A passionate leader and mentor, I build and empower high-performing teams focused on value delivery and long-term customer success.

Security Consultant, Consulting Systems Engineer @CISCO, Customer Success Specialist, Customer Success Leader for EMEA/South @CISCO

5-years Engineering degree in Computer Science