Juan Ignacio Arano

Salesforce Administrator

Talento

Barcelona, Barcelona0Miembro desde 1 de septiembre de 2023

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Sobre mí

Passionate about technology, with a marketing background and eager to transition into the Salesforce Ecosystem, I am a certified Salesforce Administrator pursuing my second certification. Fluent in Spanish and English, I recently relocated from Dublin to Spain, bringing a multicultural perspective. With meticulous attention to detail and a knack for thriving in team environments, I am poised to make a significant impact in the Salesforce industry, combining marketing expertise with comprehensive platform knowledge.

Experiencia

Aug 2021 to Jun 2023 – Trust & Safety QA; Policy & Partnership POC at TikTok| Dublin Ireland

Managing vendors supporting and coordinating moderators; ensuring team alignment with policies
Connecting the dots between policy makers, quality control and advisors
Leading internal team alignment and market calibration
Onboarding and coaching new Quality Analysts
Giving feedback and guidance in case of policy misalignments

Key Skills: Design Reports; Conducting trainings; SQL; Stakeholders Management; Problem Solving and Solution Design

Nov 2020 to Aug 2021 – Trust & Safety Quality Analyst at TikTok| Dublin Ireland

Reviewing case questions from the team and providing answers based on policy framework
Controlling quality of content moderators
Reviewing video content & taking final decision if video is in line with policy
Flagging grey areas in policy framework

Key Skills: Compliance; Attention to detail; MS Excel; Data Analysis;

Oct 2019 to Nov 2020 Content Review Associate at Accenture| Dublin, Ireland

Ensured compliance with client policies by moderating and taking appropriate action on social media content
Maintained a safe community by identifying and removing inappropriate content
Made informed decisions and escalated issues when necessary to maintain high standards
Streamlined team operations by designing and updating schedules to align with company and employee needs

Key Skills: Compliance; Attention to detail;