Julien Dalibard

Customer service professional with experience in social support and multichannel customer service. Former social educator, I bring strong listening skills, empathy, and organizational abilities to deliver an outstanding customer experience.

Customer Care Experience | Papernest (May 2025 – Present)

• Support customers with home insurance inquiries via phone, email, and live chat.
• Assess customer needs and resolve inquiries from initial contact through to completion.
• Collaborate with internal teams to ensure a high-quality customer experience.

Content Moderator | Telus Digital (August 2024 – April 2025)

• Review and moderate content in accordance with quality guidelines and company policies.
• Follow established procedures while making accurate and timely decisions.

Social Educator | Le Chesnay Town Hall (October 2022 – October 2023)

• Supported young adults with administrative procedures, employment, housing, and healthcare.
• Led prevention workshops and coordinated with social service partners.

Social Educator Apprentice | Ivry-sur-Seine Town Hall (October 2020 – August 2022)

• Developed individualized support plans for children with special needs.
• Assisted families in accessing their rights and municipal services.

State Diploma in Special Education (Social Educator) (2019 – 2022)

Bachelor's Degree in Educational Sciences (2019 – 2022)