Servicio al cliente, ventas
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Persona extrovertida. trabajadora, detallista, promotora del buen ambiente en el trabajo , trabajadora en equipo y persona que se anticipa a las necesidades del cliente
Dec 2021 - Current
Sales Leader Hyatt Centric Gran Vía Madrid , Madrid, Spain In charge of the sales department of a 5* Hotel in the center of Madrid facilitating 159 bedrooms. Direct Reporting Line: General Manager of Hyatt Centric Gran Via Madrid Oct 2019
– Dec 2021 Director of Sales and Marketing Hotel VP Plaza España Design, Madrid, Spain In charge of the sales department of a 5* Hotel in the center of Madrid facilitating 214 bedrooms and a convention center.
• Directed work of efficient administrative team of 10 direct reports maintaining accurate sales, inventory and order documentation.
• Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives by cultivating business opportunities with the prospective clients.
• Managed and motivated sales team to increase revenue by 20% on a quarterly basis prior the COVID19 pandemic.
• Devised integrated plans to build the hotel's brand awareness, sales pipelines and customer acquisition plan opportunities.
• Induction of Sales team to the VP systems and internal standard policies. . .
• Analyzed sales and marketing data for improved strategies • Develop, secure, and maintain effective client relationships to meet objectives.
• Lead/Manage all aspects of revenue production: pricing, forecasting, positioning based on demand, conducting opportunity analyses, and monitoring revenue growth.
• Performed competitive analyses and adjusted sales and marketing strategies accordingly.
• Built positive working relationships with relevant media outlets keeping abreast of the relevant market needs/fluctuations.
• Direct Reporting Line: General Manager of VP Hotels May 2018
Jun 2015 - May 2018 Director of Sales and Marketing Madrid Marriott Auditorium Hotel, Madrid, Spain Responsible of the sales department of a Marriott brand a 4 Hotel in Madrid with a total of 869 bedrooms and a convention center with 59 meeting facilities.
• Created, standardized and lead the implementation of all the new sales and marketing organization matrix established by Marriott group brand . . franchise acquisition of the Auditorium Hotel, by defining a solid team structure, quality standards and competitive innovative sales strategies and working policies for the newly rebranded hotel.
• Created and expanded sales presentations to new and existing customers increasing net sales revenue by 100% of the gross production in 2 years cycle of the property sales (Check under Awards & Recognitions).
• Directed work of efficient administrative team of 20 direct reports maintaining accurate sales, inventory and order documentation.
• Devised integrated plans to build the hotel chain corporative brand awareness, sales pipelines and customer acquisition plan opportunities.
• Induction of the sales team to the hotel brand systems, quality control and BAU processes by developing a key control setup guaranteeing the hotel´s internal standards to be fully met.
• Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives by cultivating business opportunities with the prospective clients.
• Analyzed sales and marketing data for improved strategies • Developed and secured effective client relationships of the sales team to secure the quality standards and meet the standard KPI objectives.
• Lead/Manage all aspects of revenue production: pricing, forecasting, positioning based on demand, conducting opportunity analyses, and monitoring revenue growth.
• Performed competitive analyses and adjusted sales and marketing strategies accordingly.
• Built positive working relationships with relevant media outlets keeping abreast of the relevant market needs/fluctuations.
• Direct Reporting Line: General Manager of Madrid Marriott Auditorium Hotel
Sep 2010 - Jun 2015 Director of Sales Hotel Auditorium Madrid, Madrid, Spain Responsible of the sales department of a 4 Hotel in Madrid with a total of 869 bedrooms and a convention center with 59 meeting facilities.
• Directed work of efficient administrative team of 15 direct reports maintaining accurate sales, inventory and order documentation.
• Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives by cultivating business opportunities with the prospective clients.
• Managed and motivated sales team to increase revenue by 15% on a Y2Y basis.
• Devised integrated plans to build well established sales pipelines and customer acquisition plan opportunities by defining the sales channels and potential clients target groups.
• Analyzed sales and marketing data for improved strategies.
• Develop, secure, and maintain effective client relationships to meet objectives.
• Lead/Manage all aspects of revenue production: pricing, forecasting, positioning based on demand, conducting opportunity analyses, and monitoring revenue growth.
• Built positive working relationships with relevant media outlets keeping abreast of the relevant market needs/fluctuations.
• Direct Reporting Line: General Manager of hotel Auditorium Madrid .
. May 2010 - Sep 2010 General Director Hotel Eurostars Thalia, Prague, Czech Republic Direct management (training) of a 5* Hotel in the historical center of Prague facilitating 125 bedrooms focused on leisure and corporate market segments Key position tasks:
• Created annual budget and developed comprehensive plan to accomplish the newly opened hotel objectives while staying within budget.
• Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
• Supervision of the daily operations following a set organizational matrix and coordination between the departments • Devised integrated plans to build the hotel's brand awareness, establish set quality standards and processes.
• Supervise and reassure that the regulations both, local and national are followed and firmly established.
• Conduct effective communication meetings with departments heads to ascertain proper communication to lead to guests and employee's satisfaction and maximizing income, profit and productivity.
• Direct Reporting Line: General Manager of Eurostars Hotel Group
Jan 1993 - May 2010 Previous Job Positions Various, Spain, Spain Previous positions: • Hotel ME / Madrid: Associate Director of Sales
Recognitions & Awards • April 2018 - rewarded with the prestigious ELITE award proclaimed a Global Property sales leader at Marriott International for 2018 • March 2018 - rewarded with the prestigious ELITE award proclaimed a Property Sales Leader of the year, Europe at Marriott International for 2018
1988 - Oct 1991 Diploma in Tourism and Hotel Management: Tourism Centro De Nuevas Profesiones - Madrid Sep 1984 - Sep 1988 High School Diploma Vienna International School - Vienna Languages Spanish English German