Khadija Al Hammad

Programs and operations professional with over two years of experience at Whish Money Head Office, specializing in training, team leadership, reporting, and cross-departmental coordination. Strong background in structured communication, documentation, and capacity building, with a growing focus on grants, fundraising, and social justice–oriented work. Experienced in working within compliance-driven systems and translating complex processes into clear, accessible content.

Trainer & Team Leader – Aftersales Department at Whish Money Transfer (Present)

• Led onboarding and continuous training for aftersales agents, ensuring adherence to internal policies and procedures.
• Designed and delivered structured training materials, assessments, and performance follow-ups.
• Coordinated closely with operations, verification, and finance-related teams to ensure process alignment and compliance.
• Prepared internal reports, tracked performance indicators, and supported quality assurance initiatives.
• Acted as a key communication focal point between management and operational teams.
• Supported process improvements and documentation updates to enhance efficiency and service quality.

Customer Service Officer at Whish Money Transfer

• Managed high volumes of customer inquiries related to money transfers and financial services.
• Handled transaction follow-ups, cancellations, and escalations with accuracy and attention to detail.
• Responded to customer communications via Zendesk, email, and phone while maintaining service quality standards.

Freelance Photographer

• Delivered professional photography services, including planning, shooting, editing, and client coordination.
• Built partnerships with brands and individuals and managed projects end-to-end.

Private Tutor – Photography

• Designed and delivered personalized lesson plans focused on technical and creative skill development.

Bachelor's Degree in Translation and Interpretation – Lebanese International University