Khadija Mustapha

Dedicated and highly motivated Mass Communication graduate with strong experience in customer service, communication, administrative support, and client relationship management. Possesses excellent interpersonal, presentation, and problem-solving skills with the ability to work effectively both independently and within a team environment. Experienced in handling customer inquiries, resolving complaints, maintaining accurate records, and delivering high-quality customer service.

Demonstrates professionalism, adaptability, and a commitment to organizational growth and customer satisfaction. Seeking a challenging position where I can contribute my communication, administrative, and customer relations expertise while advancing my professional career.

Customer Care Representative - Kaduna Electric Distribution Company (KAEDCO) - Kaduna State

(2022-01)

• Respond to customer inquiries, complaints, and service requests through various communication channels.
• Provide accurate information regarding electricity services, billing, payments, and account management.
• Assist customers in resolving service-related issues and complaints promptly.
• Maintain accurate customer records and documentation.
• Escalate technical and operational issues to relevant departments for resolution.
• Educate customers on company policies, services, and payment procedures.
• Monitor customer feedback and contribute to service improvement initiatives.
• Ensure excellent customer service delivery and customer satisfaction.
• Built positive relationships with customers through effective communication and problem resolution.
• Contributed to improved customer satisfaction and service delivery.
• Demonstrated professionalism, patience, and strong conflict-resolution skills.
• Maintained accurate customer records and timely follow-up on customer concerns.

National Youth Service Corps (NYSC) - National Youth Service Corps (NYSC) - National Emergency Management Agency

(2016-01 - 2016-12)

Successfully participated in the National Youth Service Corps programme, contributing to community development and national service initiatives.

Bachelor of Science (B.Sc.) - Mass Communication - Kaduna State University (KASU) (2009-01 - 2014-12)

Senior Secondary School Certificate Examination (SSCE) - Government Commercial College, Makarfi (2001-01 - 2007-12)

First School Leaving Certificate (FSLC) - Sarki Musa Primary School, Kwarbai (1995-01 - 2001-12)