Kiya Persad

Organised, proactive coordinator with three years' experience supporting the planning, execution and tracking of day-to-day initiatives across a fast-paced, multi-site business. Skilled at coordinating across teams and stakeholders, keeping projects and schedules on track, and maintaining accurate documentation and reporting throughout. Comfortable acting as a bridge between different functions to resolve issues and keep initiatives moving, with a track record of identifying risks early and adapting quickly to changing priorities.

Eager to build formal project management expertise on top of hands-on delivery experience. Recently completed the Foundations of Project Management certificate (Google, Coursera), covering traditional and agile methodologies, stakeholder mapping and resource planning. Strong communicator, collaborative team player, and quick to learn in complex, fast-paced environments.

Operations Manager / Front of House Coordinator at HARI's Hairdressers (Multiple Locations) (2022-07 – 2025-07)

• Supported the planning, coordination and delivery of day-to-day initiatives across multiple sites, tracking progress against goals and timelines.
• Acted as the key interface between admin, finance and floor teams, ensuring clear communication and smooth collaboration on shared projects.
• Identified risks and issues early: from scheduling conflicts to system errors, escalating and resolving them before they affected delivery.
• Prepared and maintained reports, records and documentation to support accurate tracking and decision-making.
• Supported process changes and new system rollouts (booking/database platforms), helping the team adapt quickly with minimal disruption.
• Collaborated closely with senior stakeholders and junior staff alike, translating goals into clear, actionable day-to-day steps.

Sales Assistant & Merchandising Support at Zara, Oxford Street (2021-08 – 2022-07)

• Coordinated cross-functionally with commercial leads on logistics and floor operations in a fast-paced, deadline-driven retail environment.
• Handled data-sensitive documentation and reporting with accuracy and care.

Sales Assistant at Marks & Spencer (2017-11 – 2018-09)

• Supported administrative accuracy and cross-team coordination across large operational shifts, maintaining consistency under time pressure.

BA (Hons) in Media Production – Bournemouth University A Levels in Business, Media, Music Technology

GCSEs in 12 subjects, including English (A/B) and Spanish (B)