Executive IT leader - Product, Presales & Projects
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Executive IT leader focused on managing Services, Processes and Resources for business transformation & modernization.
I aim to develop my skills in IT management and guide companies towards the digital world, transforming reactive areas into strategic and valuable ones. My passion lies in managing change in organizations towards digital success, which requires a holistic approach.
My technical background in electronics and telecommunications, combined with marketing and strategic leadership experience, has prepared me to manage projects and programs for various companies.
I have found my calling at Huenei, where I manage products, design pre-sales strategies, and focus on customer success.
04/2022-> Hoy día. Huenei Ciudad de BsAs
Customer Success Office - Manager
Customer Success is a concept, in a total quality philosophy; its a concrete form of practice, which implies a high level of maturity, with a high level of performance. It was born as a commitment to provide value from pre-sales to the entire service lifecycle; it has been moving along paths that fill us with joy, excellently received by our internal teams, our consultants and developers, who are the ones who make the organization great for our customers. I lead this transformation with pride and passion.
Customer Success is composed of the different areas of expertise that make up the Practice I lead (as manager): Product, Presales, Business Readiness and Customer Engagement; what we sell, how we tailor it to the specific needs of each customer, how we prepare the best output from the best service team in a timely manner, and finally, the focus on managing the SUCCESS of it, the management of our customers' expectations in relation to their internal objective of why the service was sought.
Customer Success aims to address the relationships with our customers, giving a real content to the concept of Partnership, always marketing but almost never concrete in the practice of value; (managing expectations, and aligning our work with the objectives of our customers, having as a floor - and not as a ceiling - World Class service levels with metrics associated with Productivity [Performance + Continuity].
Success is the bridge between the market and the organization, and between the Business Development areas (sales), and different sectors of the Operating Office.
08/2020-> 03/2022 Huenei Ciudad de BsAs
Head of Presales & Product Mkt
My work is based on the creation of an area within HUENEI that did not exist before, which consists of both the functions and / or tasks related to the consultative pre-sales, as well as the tasks related to the product MKT.
HUENEI is in a moment where it is looking for a leap of VALUE in its commercial relationship with its clients, wanting to position itself not as a Manpower supplier (Staff Augmentation, Body Shopping), and/or a Software Factory that sells hours of development, but as the Technological Partner - with focus on development and Outsourcing of applications - for the markets of Argentina, Chile, Mexico and USA.
Within this challenge, my contribution is to be the transmission chain that allows to execute the global strategy of the company, creating the particular solutions for each proposal, interacting with the different technical sectors (PMO, Service Delivery, Team Leaders, Infrastructure, etc).
Some of the tasks/responsibilities of the function this time:
PMO Head at AA2000 - Sr. Project Manager.
Project Roadmap Management for the Demand Management of the Systems and IT Managements.
● A discussed and agreed Roadmap, without surprises in the allocation of $$$$, HR and/or priorities.
● A unified management from the Systems management, based on PMO governance data, which allows to manage with data, rather than with feelings.
● A complete and updated dashboard.
Support to PMs of Ongoing Projects in all that refers to work methodologies, at the moment 32 ongoing projects, 29 ON HOLD, with 9 of the 11 IT Managements involved and 22 different PM's Coaching to PMs and/or managements that are initiating projects:
● Lifecycle management, communications management, differentiating project complexity.
● Follow-up at the time of important milestones, especially before project closures or scope changes.
● Project Charter preparation and presentation, (to be able to clearly define a Scope, and separate it from the Objective. To have a clear Project Organization Chart. A matrix of roles and responsibilities. A communication matrix. A Roadmap agreed with the technical areas involved.
● A successful Kickoff in the face of the "customers" of the project in question.
● At this point, normalize the situation so that it is consistent with what is expressed in A.
Short-term objective: To generate knowledge and confidence in the PM about the material with which he/she is going to work, because without Ownership there is no possibility of managing a project. Leadership as a construction based on clear management techniques common to all. Stabilization in the generation of 100% of Status Reports - Correct management of communications (setting of expectations), by the PM in the projects.
Medium term objective (i.e. within 6 months, with appreciable results in the next two months): work on the quality of the reports, taking each month a different IT management to channel a work of health & quality of the project in detail. Increased granularity of indicators. Project roadmap outside IT. Generate from the very beginning of every project a predictable and orderly way of working, which impacts on Cost Management and Risk Management, in an orderly and comprehensive manner.
This position was aborted in the month of July 2020 after 4 months of being completely closed the Airports in Argentina, and without clear perspectives of how and when it would resume operations. As it was initially an outsourcing position from Huenei Consulting, when payments to all suppliers were cut by AA2000, my work destiny when the payment chain was cut, should have been to wait to get on a new account. Seeing my performance, and knowing my performance, I was proposed to take over the tasks I am currently performing.
Thus, having developed an excellent work, I was involved in a change of job perhaps in one of the most "strange" moments of recent times.... and it was a success, and a great learning experience.
2019 Practia Global Ciudad de BsAs
Project Manager Sr.
Projects Coordinatior (PM Sr SDM)
Data Center & Outsourcing Product Marketing Manager
Head of the PMO - Position aborted due to strategic rethinking of the area at international level.
2010 – 2012 IPLAN (NSS S.A.) Ciudad de BsAs.
Data Center Product & Marketing Manager
Product Marketing Manager – Data Center (Oct/2004 - 2010)
Network ADMIN, Sys Admin & TAM
1998–2008 Universidad de Buenos Aires
