Linda Lazzaretti

Results-driven client success and business development professional with 5+ years of experience managing international B2B accounts across European markets. Fluent in Italian, Spanish, English, and Portuguese with a demonstrated ability to build trusted relationships at C-suite level, drive revenue retention, and identify expansion opportunities within existing accounts. Track record of delivering measurable commercial outcomes: +30% client retention and +40% operational efficiency through strategic account management, structured onboarding, and proactive risk management.

Comfortable operating across full client lifecycle from initial acquisition through renewal and upsell.

Localization, Specialized Translation & Client Success Consultant (Freelance) at B2B Clients across Italy, Spain, and International Markets (2021-01 – Present)

• Managed and grew a portfolio of international B2B accounts, owning the full commercial relationship from contract negotiation and onboarding through renewal and expansion achieving +30% retention improvement year-on-year.
• Identified and developed upsell and cross-sell opportunities within existing accounts, translating client business needs into tailored solutions and measurable ROI.
• Built trusted advisor relationships with stakeholders, including C-level executives, across Italian, Spanish and international markets, conducting regular business reviews and strategic check-ins.
• Proactively managed churn risk and account health, implementing early intervention strategies that improved client satisfaction and reduced attrition.
• Delivered tailored onboarding programs and client training that reduced time-to-value and strengthened product adoption across diverse client segments.
• Optimised commercial workflows and reporting processes, increasing operational efficiency by +40% and enabling more accurate pipeline forecasting via CRM (HubSpot) and CAT Tools (Wordfast Anywhere).

Foreign Language Trainer at Italian State School & Intercultural Training Organisations (2021-01 – 2025-12)

• Designed and delivered high-impact training programmes and materials using active methodologies and digital tools, achieving 95% CEFR pass rate (IT, EN, ES, PT).
• Planned and coordinated training activities with iterative feedback and intercultural mediation, improving learning experience and team efficiency.

Client Operations & Account Coordinator at Omnilingua — International Services Agency (2020-01 – 2021-12)

• Coordinated a portfolio of international client accounts, ensuring delivery against SLAs, managing expectations, and maintaining brand consistency across all touchpoints.
• Supported business development and client acquisition through proactive outreach, needs assessment, and onboarding of new accounts contributing to measurable pipeline growth.
• Streamlined internal operations and account management processes, reducing friction and improving client satisfaction and team efficiency.

Postgraduate Diploma in International Leadership & Business Strategy (Made in Italy in USA) – Fondazione Italia USA (2024-01 – 2024-12)

Master's Degree in Specialized Translation – University of Turin (2020-01 – 2022-12)

Bachelor's Degree in International Languages & Intercultural Communication – University of Turin (2016-01 – 2019-12)

High School Diploma in Economics & Business Administration – IIS Camillo Cavour, Vercelli (2016-01 – 2016-12)