Luana Saavedra

Multilingual Brazilian professional based in Madrid with experience in customer support, chat moderation, reception and freelance translation. I'm organized, adaptable and comfortable working independently in digital environments, with strong written communication and customer-focused problem solving. I speak Portuguese, Spanish, English and German and have experience with tools such as Zendesk, Google Workspace and Microsoft Excel.

I'm also developing my skills in SQL, Power BI and Python through marketing and data analysis studies.

Data Analysis & BI Projects at Independent / Academic Projects (2024-01 – Present)

• Analyze and organize datasets using SQL and Excel to identify trends, patterns and actionable insights.
• Build Power BI dashboards and reports to communicate findings through clear visualizations and KPIs.
• Apply data cleaning, basic exploratory analysis and structured reporting techniques to practical projects.

Translator at Self-Employed (2024-02 – Present)

• Provide freelance translation services between Portuguese, Spanish, and English for a variety of written materials.
• Translate software interfaces, educational course content, and culinary recipes.
• Adapt translations to maintain cultural accuracy, tone, and context across different languages.

Customer Support & Content Moderator at HelpDesk (2022-02 – 2023-12)

• Provided chat-based customer support, assisting users with account issues, platform navigation, and general inquiries.
• Moderated user-generated content to ensure compliance with community guidelines and platform policies.
• Reviewed profiles, messages, and reported content to maintain a safe and respectful environment.

Receptionist at Clinica Serón (2020-09 – 2021-10)

• Handled customer bookings, guided clients at reception, and maintained organized appointment records.
• Supported the clinic's marketing efforts by creating advertisements and promotional content for social media, helping increase visibility of services.

Marketing – Universidad Europea (2024-09)