Lucas Flórez

Quality control professional with strong experience in PIM, product data quality, data reconciliation, process optimization and cross-functional collaboration within an international e-commerce environment. Experienced in identifying root causes, defining improvement actions, monitoring performance and coordinating with Operations and Tech teams to improve data accuracy and process efficiency.

Quality Controller at Veepee (2024-02 – Present)

• Monitor and analyze product data reconciliation anomalies using internal PIM control tools, identifying root causes affecting data quality and operational performance.
• Define and propose process improvements to resolve article ID inconsistencies, data mismatches and recurring quality issues across systems.
• Lead data repository review initiatives, identifying data quality gaps and coordinating action plans to improve accuracy and consistency.
• Collaborate closely with Operations, Logistics and Tech teams to align on issues, requirements and implementation of process and system improvements.
• Translate business needs into functional requirements and follow up with Product/IT teams on system enhancements.
• Monitor and analyze performance KPIs to track process efficiency, workload, and overall performance, supporting continuous improvement initiatives.
• Actively contribute to continuous improvement initiatives, identifying optimization opportunities in processes, tools, and workflows.

Data Coordinator at Veepee (2022-09 – 2024-02)

• Managed product data integration into the platform, ensuring high levels of data accuracy and consistency for campaign execution.
• Worked under strict SLAs, resolving data issues while maintaining operational timelines.
• Collaborated with cross-functional teams to ensure smooth campaign launches.
• Contributed to process optimization and best practice definition within the team.
• Developed strong expertise in Excel and internal data management and integration tools.

Speaking Assistant · Sales Roles at Escola Mare de Déu de Montserrat / FNAC / Desigual (2017 – 2022)

• Developed strong communication and stakeholder management skills in customer-facing and educational environments.
• Demonstrated adaptability and problem-solving in fast-paced and dynamic contexts.
• Supported operational and organizational tasks, ensuring efficiency and accuracy.

Bachelor's degree in English Studies – Universitat de Barcelona