Luis Alfonso

Customer-focused professional with two years of experience in fast-paced, guest-facing roles across live events and hospitality. Skilled at engaging people one-on-one, clearly explaining technical or complex information, and staying calm and solution-oriented under pressure. Bilingual in English and Spanish. Known for building rapport quickly, reading what a customer needs, and following through until the job is done right.

Event Technician at Encore Global (2024-12 – 2026-01)

• Served as the front-line point of contact for clients, producers, and event guests, adjusting on the fly to last-minute changes while keeping everyone informed and confident in the outcome.
• Explained technical setups in plain, approachable language to non-technical clients and guests, making sure people felt taken care of rather than talked over.
• Proactively identified and resolved issues before and during live events, often working under time pressure with a room full of people watching.
• Collaborated with cross-functional teams to deliver a smooth, professional experience for every event, from small breakout sessions to full ballroom productions.

AV Technician (Freelance) at Multiple AV & Production Companies (2024-01 – Present)

• Kept teams on schedule and tasks accurate under tight timelines, showing initiative and reliability without direct oversight.
• Coordinated closely with crew and clients to verify equipment and logistics were correct, catching and resolving discrepancies before they became problems.
• Supported high-volume, high-pressure load-in and load-out operations for large-scale live events and touring productions.

Bachelor of Science in Show Production / Event Technology – Full Sail University (2024)