Customer Advisor and Consultant
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To whom it may concern
I believe that customer helping reflects my personality while dealing with people. Through the years I learned that people are the backbone of a successful company and for a company to endure, ascend and continue to be competitive it must be able to listen to the concerns of its customers. As I launched my own business years ago I became acquainted with the art of talking to people, advising them, giving them options, act on their concerns and in return winning them as costumers.
Customer focussed on related project issues.
Solving capabilities reaching a full satisfiction experience.
Taking the maximum out of softskills and product knowledge.
Matching customers needs within the boundaries of the company policy.
Being the central point on customer support and protecting privacy within the standards of the european reglement.
Giving customer a joyful experience but keeping the conversations professional.
Keeping an eye on KPI's and evaluating policies change with coaches and teamleaders.
Full training on marketing and sales .
Soft skills with a certain distinguish between empathy and sympathy.
Q and A approaching customers with a profesional opening introduction.
Rolls play.
listening and speaking 70/30 %
