Maica Alvarez

Detail-oriented professional with over 15 years of international experience in customer service, tourism, and hospitality. Strong background in information handling, communication, and organization in multicultural environments. Highly familiar with Spanish culture, business environment, and geography. Experienced in working with online tools and managing information accurately. Motivated to contribute to AI projects by ensuring data quality, accuracy, and relevance in digital map systems.

Free lance Spanish teacher as a foreign language

(2019-01)

Customer Service & Hospitality Specialist

(2008-01 - 2019-12)

Hotels, Resorts & Private Yachts

• Managed customer interactions with high attention to detail and accuracy
• Verified and handled bookings, customer data, and service information
• Coordinated logistics, travel details, and operational information
• Worked with international clients in multilingual environments
• Adapted quickly to new systems, tools, and procedures

Receptionist - Hotel Suites Albayzin del Mar (4)*

(2011-01 - 2013-12)

• Managed reservations and customer databases
• Provided accurate and up-to-date information to clients
• Coordinated across departments to ensure service quality

Destination Manager – Tourism Sector

(2008-01 - 2009-12)

• Managed tourist services and accommodation data
• Coordinated services and ensured accuracy of information
• Worked with local businesses and regional knowledge

Specialist Technician - Congress & Exhibition Management

Bachelor's Degree - Spanish Language & Literature

Bilingual Executive Secretary