Marina Paradiso

Multilingual customer service and administrative professional with extensive experience in international environments, client communication, coordination and follow-up. Italian native, Spanish C2 and English B2. Strong interpersonal and organizational skills, with previous exposure to HR-related administrative support and a clear interest in transitioning into Talent Acquisition for the Italian market.

Customer Service Specialist at Nintendo (2021-02 – 2026-06)

• Provided multilingual support to customers across European markets, adapting communication to different profiles and needs.
• Managed customer cases and accounts using digital tools including Magento and Excel.
• Resolved technical and service-related issues through active listening, clear communication and structured follow-up.
• Collaborated with internal teams to coordinate information and ensure efficient resolution of customer requests.

Training Specialist at Eagle Productivity Solutions (2019-10 – 2020-03)

• Delivered training sessions for Pierre Fabre on a mobile platform.
• Designed training materials adapted to the needs of healthcare professionals.
• Collaborated with cross-functional teams to identify requirements and deliver appropriate training solutions.

Administrative Support – Italian Market at Ortoplus (2019-06 – 2019-10)

• Handled customer enquiries and managed more than 50 daily orders.
• Supported document management, reporting and administrative processes.
• Maintained clear communication and follow-up while assisting the director with operational tasks.

Receptionist at Seneca Properties (2017-09 – 2019-02)

• Managed client portfolios, scheduled visits and handled incoming enquiries.
• Acted as a communication link between clients and commercial staff, ensuring timely and accurate information.
• Maintained databases and supported quality-control and administrative processes.

SVE Coordinator at Asociación Projuven (2017-02 – 2017-05)

• Coordinated European Voluntary Service projects, including logistics, participant communication and events.
• Supported international participants throughout their integration into cultural activities.
• Facilitated intercultural communication in a multicultural environment.

Receptionist at Sequel Specialty Business Solutions (2016-05 – 2016-10)

• Provided office support, client reception and administrative assistance.
• Assisted the HR department with organizational and operational tasks.

Private Italian Teacher / Corporate Italian Teacher at Freelance & Atra Corporation (2014 – 2020)

• Delivered tailored Italian lessons for individual and professional needs.
• Developed strong communication, assessment and relationship-building skills.

Master's in Tourism Analysis and Management – UNED (2016 – 2017)

Exchange Program in Sociolinguistics – Universidad de Málaga (2014 – 2014)

Bachelor's in International Languages and Communication – Università di Catania (2010 – 2014)