Michela Colombo

Multilingual professional with over 6 years of experience in international client management and VIP Hospitality, combining a strategic Account Management mindset with the ability to lead teams in high-pressure, fast-paced environments. Proven expertise within the Formula 1 Paddock Club and major venues (San Siro Stadium, Expo Milan), managing complex logistics and elite guest experiences. Based in Barcelona with full availability for international travel.

Google and X Ads Key Account Manager at Teleperformance (2021-01 – Present)

Managing a portfolio of top spender accounts for the UK market with a £1M quarterly budget, focusing on strategic growth and long-term client retention.

• Managing a portfolio of top spender accounts for the UK market with a £1M quarterly budget, focusing on strategic growth and long-term client retention.
• Handling critical escalations and leading strategic negotiations, maintaining a 95% client satisfaction rate.

Digital Account Strategist at Criteo (2020-01 – 2021-12)

• Coordinated campaign launches for international clients, making sure every project was delivered on time and results met clients expectations and quality standards.
• Worked closely with different teams to solve operational problems and keep daily workflows running smoothly.

CRM Implementation Specialist at Travelclick (2018-01 – 2020-12)

Managed guest-management solutions for a portfolio of 100 luxury hotels, ensuring a personalized experience and maintaining high service standards for international guests.

• Managed guest-management solutions for a portfolio of 100 luxury hotels, ensuring a personalized experience and maintaining high service standards for international guests.

Events and Hospitality Specialist (2013-01 – 2019-12)

• Managed VIP guest flows across Paddock Club zones, San Siro Stadium Skyboxes and International Expos, keeping guest movement seamless and ensuring adherence to luxury service standards.
• Handled urgent requests for high-profile clients, from organizing last-minute private transfers to managing specific dietary needs.
• Worked directly with premium catering suppliers and external vendors to keep service on track under tight schedules.
• Led and briefed hospitality teams, focusing on service quality and operational efficiency.

Bachelor Degree in Business Administration and Foreign Languages – Università Cattolica del Sacro Cuore (2015-01 – 2018-12)