Mirabelle Bellarose

A highly organized and customer-focused professional with experience across diverse administrative and client-facing roles. I excel at delivering exceptional customer support, efficiently resolving inquiries, and proactively driving sales through strong communication and problem-solving skills, complemented by proven abilities in effective office management, data organization, and ensuring smooth operational workflows.

Call Center Agent / Customer Service Representative at T2fcall (2024-05 – 2024-07)

Managed high volumes of inbound and/or outbound calls, consistently providing accurate information and resolving customer inquiries efficiently.

• Managed high volumes of inbound and/or outbound calls, consistently providing accurate information and resolving customer inquiries efficiently.
• Utilized active listening and empathetic communication to address customer concerns, troubleshoot issues, and ensure a positive service experience.
• Maintained detailed customer records and interactions within CRM systems to support operational excellence and follow-up.
• Consistently met or exceeded performance metrics for customer satisfaction (e.g., average handle time, first call resolution).

Retail Sales Associate Bilingual at Family business (2020-06 – 2024-03)

Managed end-to-end sales processes, including cash and credit transactions, returns, and daily balancing with accuracy and efficiency.

• Managed end-to-end sales processes, including cash and credit transactions, returns, and daily balancing with accuracy and efficiency.
• Developed comprehensive product knowledge, effectively educating customers and addressing complex questions.
• Contributed to a 10% increase in repeat customer purchases through exceptional service and product recommendations.
• Assisted with inventory management and merchandising, ensuring attractive displays and adequate stock levels.

Office Assistant at Company Name (2024-07 – 2024-09)

Provided essential administrative support, including data entry, filing, document preparation, and managing office correspondence.

• Provided essential administrative support, including data entry, filing, document preparation, and managing office correspondence.
• Managed scheduling and calendar coordination, ensuring timely appointments and efficient use of resources.
• Maintained office supplies inventory, placing orders and ensuring the office was well-stocked and organized.

Gestion des enterprises in Business Management – Faculté de science juridique, economic et social (2024-10)