Senior Project Manager at ASGATech (2025-11 – Present)
- Orchestrated large-scale IT projects for Tier-1 customers and universities in Saudi Arabia, resulting in a 20% growth in solution reselling due to high client satisfaction.
- Championed Agile and Scrum practices within a CMMI framework, significantly boosting team velocity and output quality across all delivery streams.
- Utilized MS Azure and Odoo to track key metrics (Velocity, Cycle Time, Throughput), enhancing delivery predictability by 15%.
- Managed complex stakeholder environments, ensuring seamless communication and alignment with headquarters strategic objectives.
Senior Project Manager at Data Gear (2023-02 – 2025-10)
- Directed high-stakes Fintech projects focused on banking compliance & anti-money laundry solutions in both Egypt & Gulf region(GCC Banking), achieving a 90% on-time delivery rate while maintaining quality standards.
- Provided senior management with actionable monthly reports and risk mitigation strategies, accelerating executive decision-making.
- Utilized Jira and SharePoint to foster iterative feedback loops, leading to a 30% increase in stakeholder satisfaction and enhanced responsiveness to scope changes.
- Reduced project-related escalations by 30% through proactive stakeholder alignment and effective communication.
- Built effective communications to ensure contractual obligations were met at both ends for customers like (Arab Bank in Jordan, Banque Misr in Emirates, ADIB, ADCB, FRA, Tawkelat Financing, BenYalla Exchange (BYC) in many projects like integration with (Core banking, SWIFT, ACH, Cards, IPN), trade finance AML, combating the financing of terrorism, KYC (CDD), FATCA, ETL & AI Reporting solutions …etc.
Senior Technical Project Manager at Intercom Enterprises (2020-07 – 2023-01)
- Managed concurrent high-value initiatives using MS Project, maintaining 85% milestone adherence across a portfolio of complex Fintech projects for customers like TUB & FIB.
- Reduced scope creep by 20% by implementing a structured change management process with clear governance and approval workflows.
- Managed a portfolio of IT service projects & Fintech projects, consistently committing to SLA targets.
- Prepared project initiation reports, project status reports, project closure reports and all other requisite reports on a timely basis and communicated appropriately.
Technical Project Manager at Intercom Enterprises (2018-01 – 2020-06)
- Led high available infrastructure projects that improved system uptime from 80% to 99%, significantly boosting client satisfaction ratings.
- Optimized cross-functional collaboration, resulting in a 20% faster project delivery cycle.
- Coordinated between various departments within IT to ensure the progress of the ongoing projects.
Senior System Engineer at Intercom Enterprises (2015-01 – 2017-12)
- Developed and optimized IT service management policies based on ITIL standards, improving service delivery metrics by 30% and reducing departmental labor costs by 25%.
- Managed core IT service management functions (Incident, Request, Change, Asset), ensuring high-quality service.
Senior System Consultant at Intercom Enterprises (2014-01 – 2014-12)
- Delivered virtualization and infrastructure solutions (VDI, networking), increasing client infrastructure efficiency by 35% and reducing operational costs by over 20%.
- Offered customer presale activities (demos, technical presentations, POC …etc.) led to the acquisition of new projects and even new customers.
Senior System Engineer at Intercom Enterprises (2011-01 – 2013-12)
- Implemented high-availability solutions, reducing system downtime incidents by 40%.
- Designed and built robust IT infrastructures (servers, storage, OS (Linux, AIX,...etc.)).
Middleware System Engineer at Intercom Enterprises (2007-01 – 2010-12)
- Deployed and configured enterprise solutions including middleware (IBM WebSphere, Portal, MQ, Broker, DB2).
- Developed applications and automated workflows (Portlets, Domino workflow).
