Customer Support, Virtual Assistance.
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Online Spanish Teacher working with international students. Extensive experience in communication, personalized support and working In English and Spanish spoken and written.
My background in Psychology, combined with previous experience as a clinical psychologist and sales professional, has helped me develop strong communication, active listening, empathy,
problem-solving and customer service skills. I am comfortable working independently in a remote environment and using digital tools such as WhatsApp, Gmail, Microsoft Office, Google Meet,
Zoom and Artificial Intelligence tools.
I am currently seeking a fully remote, part-time position in customer support,
WhatsApp/chat/email support or virtual assistance.
March 2020-Current/Freelance
● Teach to pupils from different countries and cultural backgrounds.
● Communicate with students on a daily basis through digital platforms.
● Answer questions clearly, professionally and in a personalized manner.
● Provide individual follow-up and support.
● Organize lessons, activities, homeworks and schedules.
● Adapt communication to different personalities, needs and levels.
● Manage work independently and organize schedules efficiently.
● Use video conferencing and digital communication tools on a regular basis.
● Provide professional written and spoken communication in Spanish and English.
March 2013-December 2019/Freelance
● Provided individual support and professional communication with patients.
● Used active listening to identify individual needs.
● Handled sensitive situations with empathy and professionalism.
● Communicated clearly and respectfully.
● Maintained follow-up and organized case information.
● Worked responsibly with confidential information.
March 2003-December 2012/Freelance
● Provided direct customer service and personalized assistance.
● Identified customer needs and provided appropriate advice.
● Answered questions and resolved customer concerns.
● Built positive relationships with customers.
