Natalia Zielińska

Growth-focused professional with proven success executing lucrative sales and marketing strategies, delivering top-tier customer service, and driving business growth.

• During this tenure, I had the responsibility of overseeing daily sales activities whilst prioritisingtop-notch customer service to provide patrons with a consistent and satisfying experience.
• I worked closely with the manager, ensuring food and beverage quality and efficiently managing restaurant opening and closing procedures.
• Maintaining high levels of service excellence and overall customer satisfaction was my priority.
• I promptly resolved any complaints or issues that arose, ensuring a pleasant experience for all customers.
• I also managed incoming calls and bookings, guaranteeing a seamless reservation process for our valued guests.

PROFESSIONAL TRAINING & DEVELOPMENT

• 7.5 CEUs – Semi-Intensive English Programme (2018)
• 2.5 CEUs. – Intensive English Programme (2017)
• Interior Decorator (Grade A) – Postgraduate Vocational Training (2015)
• Management & Production Engineering – Rzeszow University of Technology, Rzeszów, Poland
• Cultural Exchange Program – USA
• Cultural Care Au Pair Programme – One Education Street, Cambridge, MA (2017)