Nerea Cristobal

Young proactive professional with passion for traveling and hospitality industry. I have international experience and i'm focused on customer care and service.

I would like to keep developing professionally in the tourism world, since it's wonderful. ✈

CRM Manager Pepperstone

Limassol, Cyprus Sept 2022- Apr 2023

-Customer profiling and CRM Management -Lead assignment to Sales agents -Daily reports and elaboration of statistics of different nature -Email control -Coaching new employees -KYC and AML procedures.

Support technician specialist, Greensoftware

Gijon | Jun 2019 - Ago 2022

• Customer service - PMS development - Training for clients/employees - Incident resolution by phone and desktop connection support - Starting-up applications - Use of hotel management tools - Hostess and promoter in FITUR (Madrid 2020).

Recepcionist Concierge Hotel Via Castellana

Madrid | Nov 2017 - Feb 2019

• Check in and check out procedures - VIP treatment management - Room Service coordination - Welcome feeling and guest satisfaction - Complaints and feedback -Leisure information - Standard and Procedures creator.

Recepcionist, Tropic Garden (Garden Hotels)

Ibiza | Apr 2017 - Oct 2017

• Check in check out procedures - Phone calls attention - Email and booking control - Cash up - Request and incidences.

Recepcionist, AC Hotels by Marriott

Madrid | Oct 2017 - Jun 2017

-Database and records management - Office and supply maintenance - Executive and administrative support - Customer service - Telephone and phone desk reception - Cashiering duties - Travel Vouchers - Appointments scheduling.

 Recepcionist internship, ME Ibiza by Melia 5*

Ibiza | Apr 2015 - Jul 2015

• Lobby Ambassador Hostess - Concierge - Front Desk - Switchboard coordinator - Room Service - Email Management - Check in and check out procedures - Credit Limit and Chargers
• Booking department - Loyalty programs management LHW) - Operations and compliance.

Tourism & Leisure Degree, Oviedo University (Laboral Faculty)

Oviedo | Sep 2012 - May 2016

Bilingual Bachelor in Tourism and leisure.

Tourism & Hospitality, Insitute of technology of Tralee

Tralee (Ireland) | Sep 2013 - May 2014

3rd year coursed in a scholarship in Hospitality and Tourism.