Nicolas Barcelona

Detail-oriented operations and client support professional with 5 years of experience coordinating logistics, order processing, and client communication across a multi-location network of 30+ active B2B accounts. Skilled at resolving technical and order-related issues via email, phone, and messaging, managing time-sensitive deadlines, and acting as the primary escalation point for internal and external stakeholders.

Native

Spanish speaker; fluent English reading/writing with conversational skills actively improving.

Operations & Client Support Coordinator at Optical Distribution Company (2021-05 – Present)

• Coordinate daily order processing for 30+ active B2B client accounts, managing product allocation, system entry, and workshop hand-off.
• Serve as primary point of contact for client-reported issues, resolving order discrepancies, missing information, and product/technical mismatches via email and messaging.
• Perform quality control on all outgoing orders (lens treatment, alignment, color, optical aberrations) before invoicing and dispatch, meeting two daily shipping deadlines.
• Manage invoicing and shipment preparation for individual and multi-branch orders, ensuring accuracy and on-time dispatch.
• Track and follow up on outsourced/third-party orders end-to-end.
• Oversee inventory control and vendor follow-up for incoming stock (frames, cases, cleaning supplies, contact lens solutions), verifying quantities and resolving discrepancies.
• Act as internal escalation contact for staff across 5 affiliated branches, resolving operational questions in real time.
• Update and adapt pricing lists across multiple client accounts in coordination with management, benchmarking against competitor pricing.