Representante de servicio al cliente
Envía una oferta de trabajo directamente a este candidato
Tengo mas de 5 años de experiencia en servicio al cliente para distintas compañías. Bilingüe en español e ingles. Bachiller en Trabajo Social.
Provide customer service related to identity fraud. Use of multiple programs to complete objectives, meeting stats expectations to provided excellent customer service.
CUSTOMER SERVICE AND ESCALATIONS REPRESENTATIVE | EXPERIAN | JUNE 2018 – JANUARY 2021
Provided customer service in Spanish and English. Exert as a supervisor for escalated calls and as a helpdesk line for agents. Work on projects to improve the company’s services.
TECHNICAL CUSTOMER SPECIALIST| AMAZON WEB SERVICES |AUGUST 2021- JULY 2022
Handle a lobby with customer’s cases until resolution is reached via email and chat.
CLIENT CARE REPRESENTATIVE | EXPERIAN | JULY 2022 – PRESENT TIME
Provided customer service to companies via cases and phone, utilizing Sales Force. Handle a workload of case and additional products.
2017-2022
Universidad Libre de Costa Rica
High School 2013-2016
Perry Highschool, Arizona, US
