Nikita Muravjov

Customer-oriented professional with strong experience in client support, problem-solving, and communication within international environments.

Background includes working in a banking-related support role, handling sensitive customer data with a high level of accuracy and discretion. Experienced in working with ticketing systems (Salesforce), managing customer inquiries, and resolving issues efficiently while meeting service standards. Fast learner with the ability to quickly adapt to new tools and processes.

Customer Service Representative at Transcom Nearshore Benalmadena (2025-06 – 2025-10)

Provided customer support via phone, chat, and email in a high-volume, fast-paced banking environment

• Provided customer support via phone, chat, and email in a high-volume, fast-paced environment
• Worked daily with Salesforce ticketing system, managing and resolving customer cases
• Ensured high level of accuracy, confidentiality, and compliance in a banking-related environment
• Assisted customers with account-related issues and service requests
• Collaborated with international teams, including supporting Norwegian-speaking colleagues with written communication using translation tools
• Maintained service quality and response time targets (SLA)

Business Owner / Operations & Client Management at Self-employed (2011 – 2020)

Logistics & International Trade - Managed client relationships and operations in international logistics

• Managed client relationships and handled B2B and B2C communication
• Coordinated operations and resolved customer-related issues in international logistics
• Negotiated with partners and ensured service quality across supply chain processes
• Led onboarding and training of employees, focusing on efficiency and communication

Private Trader at Self-employed (2020 – Present)

Actively trading across financial markets, including cryptocurrencies and forex

• Actively trading across financial markets, including cryptocurrencies and forex
• Developed strong analytical thinking, risk management, and disciplined decision-making
• Continuously improving strategies and adapting to market conditions
• Maintaining consistent focus on performance, learning, and long-term development

Diploma in Marketing – Malmi Business College