Administrative Assistant at H.C.C.M. CORP. (2021-01 – Present)
- Developed and maintained an organized filing system to enhance operational efficiency.
- Prepared and submitted daily expenses and payroll reports with accuracy and timeliness.
- Served as the primary point of contact between employees and executives, facilitating effective communication.
- Demonstrated proficiency in professional correspondence, including memos, emails, letters, and forms.
Manager at SIAM, Ponce (2016-06 – 2021-03)
- Recruited and trained personnel through individualized, hands-on instruction.
- Designed and implemented performance evaluations to drive sales strategies, monitor sales goals, and manage payroll, resulting in increased productivity.
- Demonstrated expertise in preparing professional correspondence, including memos, emails, letters, and forms.
- Led and developed a dynamic team, consistently promoting a safe and productive work environment.
- Managed order processing, inventory control, and financial transactions.
- Delivered direct customer service daily, both by phone and in person, from 9am to 4pm.
- Achieved 100% customer satisfaction for three consecutive years as verified by mystery shoppers and won a company-wide sales contest.
Sales Associate at JOURNEYS SHOE STORE, Ponce (2014-11 – 2018-07)
- Acquired and applied effective sales strategies, consistently achieving and surpassing sales targets.
- Delivered direct customer service, efficiently handling orders, returns, and addressing customer inquiries both in person and over the phone.
- Gained hands-on experience in warehouse operations and inventory management, including stock replenishment, product organization, and loss prevention.
- Assisted with merchandising and visual displays to enhance the customer shopping experience and drive sales.
- Collaborated with team members to ensure smooth store operations and maintain a clean, organized retail environment.
- Utilized point-of-sale systems for processing transactions and managing cash flow accurately.
