Oumnia Sidqi

Dynamic and motivated front-line customer service representative with 1+ year of experience in the utilisation of systems and technology to complete account management tasks, Listening to customers, understanding their needs, and resolving customer issues; Handling all incoming contacts from customers through various channels (phone, email and chat). Experienced with MS Office Pack and SAP

CUSTOMER SERVICE / BACK OFFICE EXECUTIVE MOL Group Italy| Jul 2022- Jan 2023

Issuance and filing of orders

Sending requests to issue offers

Checking the quantity and status/quality of purchases

Checking the progress of deliveries

Management of relations with corporate functions (suppliers, agents, customers, carriers)

CUSTOMER SERVICE / BACK OFFICE EXECUTIVE Autotrasporti Rutilli Adolfo S.R.L. | Feb - May 2022

Writing periodic reports for clients and carriers Technical translations

Daily contact with foreign clients

Delivery time and quality monitoring

Filing documents

LIVE-IN AU PAIR - Sofia, Bulgaria AuPairWorld, Inc. | Sep 2021 - Dec 2021

CUSTOMER SERVICE REPRESENTATIVE (Customer Contact Centre) DHL | Jun 2021 - Sep 2021

managing incoming calls from customer hotline

Handling order booking and shipment tracing

Handling customer enquiries and complaints and provide solutions Work with team members to achieve overall CS performance standards

LIVE-IN AU PAIR - Strasbourg, France Le Petit Enfant | Jun 2020 - Aug 2020

ITES Pitentino - Mantua, Italy

High school diploma with a specialization in administration, finance and marketing| 2016-2021

•Relevant coursework: Excel course, corporate communication, study of foreign languages, accounting

• 80/100

Institut Molí de la Vila - Barcelona, Spain

2019

•Student exchange program: High school exchange year